Thought Behind Things · Dec 27, 2021 · 1:07:39
Luck favours the brave: how Shayan Mahmud built three companies
Shayan Mahmud runs a creative agency, Alibaba's Pakistan channel partner, and a publishing house with a million-plus readers. He talks to Muzamil about luck, timing, frugal monetisation, and why Pakistan's exporters are sitting on a goldmine they refuse to talk about.
with Shayan Mahmud
12 min read
Three companies, one operator
The episode opens with Muzamil introducing a guest he has been trying to get on the show for years — Shayan Mahmud, a friend of nearly five years and one of the few people in Islamabad simultaneously running a creative agency, a B2B export business, and a publishing house. The titles stack up quickly. CEO of Icon Seven. CEO of TradeMore. Chief brand officer and managing partner at ProPakistani. Muzamil reads them out almost as a joke, then asks Shayan to explain what each of them actually does.
Shayan walks through it patiently. Icon Seven is a full-service advertising agency with offices in Islamabad, Bucharest, and Dubai — production, web, app development, and design across the three. TradeMore is the channel partner for Alibaba’s B2B business in Pakistan, helping local manufacturers list and trade globally. ProPakistani is the third — “Pakistan’s largest online independent publisher,” he calls it, with roughly seventeen million in monthly traffic, over a hundred employees, and coverage that has now expanded from tech and telecom into food, auto, business, and entertainment. The pieces look unconnected on a slide. The thread underneath is how Shayan thinks about luck, timing, and team — and that thread is what the rest of the conversation follows.
The Nanjing year
Before the businesses, there was a detour through China. Shayan grew up in Islamabad — Froebel’s from the start, “born and bred” — went to the UK for university, failed out of his first bachelor’s, and was told by his father that if he wanted to continue, Mandarin had to be part of the package. He landed at the European Business School and spent one year of his degree in China.
He did not pick Beijing. His friends were heading to Hangzhou. Shayan applied to Nanjing — a city of seven million that, by Chinese standards, was small. He showed up two months early because the acceptance letter was in Chinese and nobody translated the dates. For those two months he saw exactly one other foreigner — chased him down in a supermarket asking for his phone number. He watched TV shows, played football with locals, and tried to teach a Chinese girl Hindi while she tried to teach him Mandarin.
What he took from the year was less language than perspective. “In 2012, everything was cash on delivery,” he tells Muzamil. “Just like Pakistan.” He was carrying RMB in his pocket; eight years later, the entire country runs on WeChat payments. When Pakistani founders argue fintech can’t take off here, that timeline is the data point he keeps returning to. The Chinese, he says, are masters of propaganda — not pejoratively, just descriptively — and “the Chinese love it,” which is why it works. The infrastructure, the transportation, the ability to move that many people through that many cities — to him it reads as “an art.”
The Munna Bhai launch
Shayan came back to Pakistan in December 2014. The original plan had been film. He had interned in Bucharest on a B-list Hallmark-style production at a place called Castov Studios, where he was waiting for Azaan Sami and Jami to arrive for the post-production of Operation O21. That is where he met Gabi — a Romanian fifty-something who became his business partner through a mutual friend and a shared World Cup.
When O21 needed a marketing agency, Shayan brought Gabi in. The film underperformed. The next film he was supposed to work on collapsed. So he picked up the phone in his last semester at university and pitched a different idea — open an agency in Pakistan together. Gabi said yes.
The launch itself, Shayan tells Muzamil, was pure Munna Bhai. He hired Talha — now his partner at TradeMore — and Hassan, who still runs digital. He revamped his grandparents’ downstairs apartment as a fake office, brought in random friends as fake staff, and was halfway to the team meeting in a panic when he realised Gabi hadn’t even woken up from his late-night airport arrival. Eight or nine bodies were in the room when the Romanians walked in. They liked what they saw. Bad Cat in Romania was shut down. Icon Seven Bucharest opened in its place.
What worked, he insists, was not strategy. It was the first six hires. “I was very lucky,” he says. “We got a really good team early. Talha runs TradeMore. Daniyish runs production. Maria runs creative. Hassan runs digital. They were all really good, and fresh out of college, and they enjoyed building something together. That sort of survival just kind of snowballed from there.”
What the agency business actually costs you
Muzamil pushes on the agency market itself. Islamabad in 2014 was not Lahore or Karachi — there was no obvious creative-services pipeline to plug into. Shayan remembers the first pitch with unusual clarity. An insurance company, now defunct. “The biggest budget I could think of was, like, three or three-and-a-half lakh rupees.” Most of what bought Icon Seven its footing was serendipity — early contracts with Pakistan Tobacco and a handful of similar clients.
But the honesty in this stretch of the conversation lands harder than the romance. Asked whether he would start an agency again, Shayan is unequivocal: “Of all the businesses I’m involved in, advertising is the most difficult. It’s very, very hard to run an agency, and I would never want to do it again.” The reason is the clock. Digital has made the work real-time. A trend is happening now. Tomorrow it might still be happening. The day after, it is gone. Clients aren’t to blame — the medium is the message — but the operating tempo is brutal.
Muzamil reinforces the point with a memory from his own small business: most of the online buying came in between midnight and seven in the morning, instinctive purchases made from bed, not from any retail funnel a 1990s agency would recognise.
TradeMore, four-time team resets, and Pakistan as the world’s number-two
The TradeMore origin story has a similar texture. An acquaintance at the embassy in China told Shayan that Alibaba was looking for Pakistan partners. He, Talha, and Hassan put together a bid in a couple of nights. Three months later, the call came back. They passed the tests and signed on.
The first two years, Shayan tells Muzamil bluntly, were a disaster. “We changed teams four times. We ended the whole team completely four times.” On Alibaba’s model, you don’t earn commission on a sale until specific milestones are hit; the gap between effort and reward is wide enough to kill morale. “You work harder when things aren’t working,” he says. “You stress more, you think more, you sit with the team more, you stare at the numbers more. And then when the transition came — when we became their number-one partner in the world for the last two quarters — I can’t tell you what we were doing differently. I think we were just doing more of it on time.”
The reframe inside TradeMore was geographic. The early team had been selling Alibaba to TradeMore prospects the way they sold Icon Seven — pitching from Islamabad. That stopped working until they accepted that TradeMore’s customer was in Sialkot, Faisalabad, Wazirabad, Gujranwala, Multan. “Their grandfathers used to make swords and guns,” Shayan says. “Obviously that market isn’t what it was, so they pivoted into cutlery. Pakistani cutlery from Wazirabad is really good. Pakistan is a goldmine of unique things like this.”
The number he drops in passing is the one most listeners will remember. According to Alibaba’s regional head, who was in Pakistan that week meeting government officials, “Pakistan is the number-one supplier-side market in the world after China — more than India, more than Bangladesh.” He attributes it to three things: price competitiveness, quality (leather, salt, manufactured goods), and timing.
The blockage, Shayan admits, is data. Alibaba doesn’t have enough. TDAP doesn’t have enough. And the manufacturers who do know — the ones selling motorcycle gear on Etsy at fat margins through DHL — refuse to share what they’ve found. “It’s an old-school mentality,” he says. “And it has to change. We grow when the industry grows.”
Joining ProPakistani — and what publishing actually pays for
The ProPakistani chapter starts with Shayan wanting to make videos about people. He had stumbled into a content gap in his own life — when he was starting out, there was nowhere to learn what other founders had figured out. He pitched a small video project. The publisher’s founder, Aamir bhai, made him a different offer: come in as a partner. Take more of the shareholding. Bring investors. Shayan called his TradeMore partner Gabi, framed the opportunity, and got the cheque. “Sometimes if you keep going after one thing, doors open on their own.”
Muzamil challenges him head-on with the bear case. Publishing is hard. AI is coming for copy. The space is fragmented. Huffington Post bled cash for years. New-age digital publishers around the world either pivoted into subscriptions or died. How does ProPakistani avoid the same fate?
Shayan’s answer is the most operationally interesting part of the conversation, and worth quoting at length. ProPakistani, he says, took the opposite route to most of its peers. “They went the funding route. They weren’t cash-positive. They were trying to displace the larger players. We’re not doing that.” ProPakistani is significantly profitable. Profits roughly doubled in the last year. COVID was the worst year and it still grew. The reason, in his telling, has very little to do with content and a lot to do with money discipline. “The difference between us and the publishers in our space who didn’t make it is the ability to monetise and the ability to stay frugal. Most of our clients are retainer clients. We sign annual contracts. First of the month, we get our cheque. That’s how it works.”
The retainer model removes the cash-flow problem that buries content businesses. It also serves the client better — a single PR push doesn’t shape public opinion; sustained, multi-format presence does. Aamir bhai, he says, was unusually clear about that science from the first day they met.
Ali, eye-tracking, and why Pakistani advertising is stuck in the seventies
Later in the discussion, Muzamil flags that Ali Elias — a past guest of the podcast — has joined Icon Seven. Shayan confirms it and uses the hire to make a broader point about where Pakistani advertising is still underdeveloped.
Ali is bringing in disciplines that Pakistani agencies rarely use — menu reengineering (on the second-most-expensive item, the one people actually buy), focus groups, eye-tracking glasses that record what the eyeball is doing as opposed to what the customer thinks they noticed. Shayan shares one example. An NGO had used the same poster image for years. Everyone on the team loved it. The focus group came back and said they would not donate after seeing the picture, because it made them feel bad about themselves. The single piece of creative the organisation had been most attached to was the thing actively repelling donors.
Muzamil’s contribution to this section is a memory of a restaurant with an undifferentiated washroom — same flush, same urinal, same door, no signage — that confused a woman into walking out and choosing the other one. “Such a basic design failure,” he says. “Design theory and consumer psychology are things we just aren’t integrating into our lives in Pakistan.”
Shayan finishes the thread bluntly. “Most people in Pakistan are still advertising like it’s the seventies. Make one campaign. Push it for six months. See what happens. And when you ask them what the result was, the answer is nothing.” The fix is process — A/B tests, multi-channel orchestration, treating customer data as the asset it is — and the holdout is mindset, not capability.
Timing, failure, and the only honest answer about luck
Toward the end, Muzamil and Shayan converge on the question underneath everything they have been discussing: how much of this is skill, and how much of it is luck?
Shayan doesn’t dodge it. “When someone is mildly successful, people look at it and say, what is this guy doing, things just keep working out for him. You don’t see how many things I’ve tried that didn’t work.” The mentality he keeps coming back to is the one about missing a hundred shots and continuing to shoot. “If you have that in you, life is generally easier.”
He layers a second observation on top. Most businesses, he says, are either too early or too late. “Very few people make the perfect thing at the perfect time. Aamir bhai started ProPakistani in college. Tech blogs weren’t a thing yet. One-man show for four or five years. Then he started hiring. Look at it now.” Muzamil’s contribution is the local example everyone in Islamabad knows — Burning Brownie, which started as a tiny stall at a Shell petrol pump and grew into Beverly, F-11, DHA, the ice cream place, an empire.
The closing exchange leans optimistic. Shayan, asked how he sees Pakistan in thirty years — when he will be sixty and “at the prime of your power, as per the current system” — says he is genuinely hopeful. “I have a British passport. When I told my friends in 2014 that I was moving back, they thought I was crazy. I told them I think in ten years Pakistan will have a big wave, and I’ll be riding that wave.” He doesn’t claim to be able to predict the future — “people much more intelligent than me can’t predict the future, what am I going to do?” — but his emotional belief is firm: if twenty crore people try their best and stay, the country gets where it needs to go.
Muzamil signs off with the line he keeps coming back to with founders. “Optimism, hope — it’s the most powerful weapon in the world.” Three companies, three hundred employees between them, and the thing he wants to register on tape about Shayan is not the scale. It is the humility.
Full transcript
So, I'm Javier, and what back to another episode of Thought Banner Things. I'll my son, my husband, who's someone who I've known for, when did you first meet? Maybe five years ago? Four four, five years ago? Yeah. I think five years ago. Guess ago. And, you know, I've been wanting to have him on the podcast for a while now. But Allah canna ऐसा होकर, you know, he's finally here. Chayan Mahmoud, he's the, CEO of, Icon seven. He's the CEO of Icon seven, नहीं. He's the CEO of Trademore. He's the chief brand officer of Pro Pakistani and managing partner. I said, so many titles. Managing partner of Icon seven. Sir, thank you so much for being part of the show. Thank you, thank you. It's a pleasure to be here. शायद, पहले तो generally I start with high school but पहले तो I just because these are things जो कि लोगों को जिनका पता है, थोड़ा सा मुझे तीनों को explain करिएगा. Like, what are these things and, you know, what's your role there? ठीक है.
Icon seven is a creative agency. Right. We have an office in Islamabad. We have one in Bucharest, Romania में और एक Dubai में भी हमारा office है. थोड़ा बहुत काम उधर भी चल रहा है. हमारी एक affiliate company की गाली में भी थी लेकिन mainly, जो Pakistan वाला side है वह मैं देखता हूं. Right. In that full fledged advertising agency यह तो production करते हैं, web development, app development, design, different किस्म के काम चलते रहते हैं. दूसरी organization trade more है तो हम Alibaba के जो B2B side है जो originally Alibaba था उसके, basically channel partners हैं Pakistan में and we help manufacturers across Pakistan come on to Alibaba और फिर वह दुनिया भर trade करते हैं. Right. So basically manufacturers के साथ काम ज़्यादा चलता है, traders, etcetera. और, तीसरी जो business है वह pro पाकिस्तानी है. It's a publisher. It's, we call ourselves Pakistan's largest online independent publisher. So we have traffic of about 17,000,000. Tech और telecom focused है ज़्यादा. आमिर भाई started the company about eight years ago, जब वह university में थे. और essentially अब हम काफ़ी हद तक grow कर चुके हैं. We have, over 100 employees. Different segments में हम चले गए हैं. Tech कर रहे हैं, telecom तो चलता रहता है, उसके अलावा business कर रहे हैं, food कर रहे हैं. We're working in the auto sector, तो बहुत diverse entertainment obviously with lens. So we've got a big diverse setup now. Right.
These are three very very separate, set of businesses essentially. सिर्फ़, I mean, I feel like Icon seven and, Propark comparatively
हां, similar. Similar.
But trade more just completely, different. So tell me a little bit about how do you get into this side of things,
high school से लेकर तक. अच्छा, तो यार high school तो मैंने Frabells से किया था. Mhmm. My whole life एक ही school में था, Frabells में. Right. O eleventh standard. Islamabadhi through and throughout? Islamabadhi, born and bred. हां, तो been here my whole life और, beach में England गया था for university. तो उधर bachelor शुरू किया एक university में. उधर fail हो गया. तो उसके बाद अब्बू ने कहा कि अगर continue करना है तो साथ Chinese भी सीखोगे कि Chinese future है. Right. तो एक school था called European Business School. वहां पर मैंने bachelor's किया and I did it in international business and then I spent one year in China as a part of my degree to learn Mandarin. And were you able to properly learn? यार देखो मेरी degree में तो मेरे पास है कि कोई पति नहीं लेकिन हां हां थोड़ी बहुत समझ आ जाती है. Right right right, ज़बरदस्त.
And so, you spent three years in The UK or four years?
I spent about three years in The UK and then one year in China? China, yeah. How was China by the way? यार, यार पता है असल में I wasn't ready for China but I had the, मतलब मेरी ज़िंदगी का I think one of the most entertaining, adventurous and different साल इस experience है क्योंकि Beijing तो फिर भी ना is mainstream. तो हुआ क्या था कि मैंने Beijing के लिए apply किया था and I my friends were going to Hongzhou. मैंने कहा चलो experience के लिए एक जगह जाती है Nianjing. Right. Nianjing में there's I think 7,000,000 people. Okay. It's a city? It's a big city. मतलब ख़ैर small when compared to China, लेकिन उधर फिर भी बड़ी थी. और, उधर क्या Nanjing में क्या हुआ कि there's about, I think, a 500 at the time foreigners थे. और मैं पहुंच गया, two months before university open. Chinese में attend वह letter आया, समझ नहीं आई, पहुंच गए. उस time पर सिर्फ़ letter भेजना था. तो acceptance letter. तो जब पहुंचा तो दो महीने थे and university नहीं शुरू हुई थी और कोई foreigner नहीं था. I think there was I saw one foreigner once in a supermarket. मैं उसका भागता गया था और संग्रेज़ी में बात करना शुरू हो गया कि यार कोई मुझे अपना number दे पता है से. उसके अलावा दो महीने मैंने TV shows देखे. टूटी पूटी Chinese में लोगों के साथ football खेली और इधर उधर वाते हैं. And वहां पर people don't speak English at all. Inanjing no. Inanjing एक लड़की थी जो मुझे Chinese से कहा रही थी. मैं उसको English से कहा रहा था. End में ना मैं Chinese सीख रहा वह हिंदी सीखी लेकिन हां बस दो महीने बड़े मज़े क्या हुआ निकले? As in six months before my, like, six months का तो course था ना हिंदी में लेकिन वह जो दो महीने उससे पहले थे ना, they were interesting.
And and how is China? I mean, a lot of times China is a very बड़ी exotic सी feel है in a way कि आपको you just don't know enough. There's not enough content there for for people to consume, क्या है, किस तरह है, and somehow everything that comes out seems like OG propaganda हो रहा है, यह हो रहा है, वह हो रहा है. China एक अपनी दुनिया है. मतलब मैं जब बुरा गया था तो, like, मेरे दोस्त भी मुझे यह कहते थे जो England में थे या Pakistan में थे कि यार it was like कि तुम्हें एक साल बस मुल्क, you know, you disappeared.
उनका अपना मतलब Facebook नहीं चलता. मतलब चलता है लेकिन you have to use a VPN इस तरह की चीज़ें उनकी पूरी एक WeChat एक अपनी दुनिया है, उनकी पूरी एक social media अपनी दुनिया है, Google नहीं है उधर you know so it's so, it's very different. और जहां तक propaganda की बात है, हां, देखिए propaganda तो the Chinese are the masters of it and and I don't think that is a negative. लेकिन यह है कि Beijing में मतलब pollution day हो रहा होगा तो वह यह बात करेंगे कि government national holiday दे दिए and it's very like, you know, nicely portrayed, बाहर आपसे साहस नहीं लिया जा रहा है but, you know, nationalistic propaganda they are very good at this. And and and the Chinese love it. So, it's not like it's not working. Yeah, it's like full support के साथ वह ख़र्च हो जाएगा. हां, यह नहीं है कि कुछ डंडे बिकार रहे हैं. The Chinese love, the concept of, nationalism and so it's a very well sold, dream and Yeah.
And what about infrastructure and Fantastic. Business infrastructure.
यार, bullet train से लेकर, मतलब, generally speaking, infrastructure तो मतलब बहुत अच्छा है. बहुत अच्छा है. मतलब, you can't, take away from the fact के, you know their ability to to sort of manage इतना एक तो आवाम आपको मुझे लगता था Pakistan में हम बहुत ज़्यादा लोग हैं. आप China जाते हैं आपको कहला जाता है हम तो कुछ भी नहीं है यार इधर तो you know इतने लोग होते हैं और obviously हुर्पत भी बहुत होती है and but जिस तो यह दे manage everybody everything उनकी मतलब transportation जो है ना मेरे लिए for in China is an art क्योंकि आप ख़ुद अंदाज़ा लगें कितने लोग travel कर रहे हैं, कहां कहां से travel कर रहे हैं, bullet trains जा रही हैं 300 miles an hour मतलब एक दुनिया है यार, it's it's a different world. I had a few people on on the podcast, senior people जो कि business अब उस side पर कर रहे हैं, they're just like, yeah, the world doesn't know what's what's what's coming because these guys, now that they're becoming richer and they're becoming more powerful,
we don't know enough about China to truly grasp
कि वह किस level के ऊपर करें. Is that true? Yeah, मैं आपको इसका example देता हूं. मैं 2012 में उधर था. 2012 में हर चीज़ cash on delivery होती थी. Same. 2012. Just like Pakistan. Yeah, it was like Pakistan and तुम जब लोग मुझे कहते हैं ना कि वह सब कुछ मतलब if that is how much they can grow in eight years. Well, I was there और मुझे यह बहुत clearly आता कि जेब में हमेशा RMB like cash, cash economy और मतलब technology वह लाए थे जो greatness उनकी थी कि अपने लिहाज से लाए थे ना. So so realizing कि अभी हमारी fintech नहीं चलती तो उन्होंने इसको किस तरह you know, ताऊ बाऊ, this thing अली बाबा did which is how they reached out to the villages. उन्होंने एक तरीका car ढूंढे to manage with what they had. लेकिन growth spurt अगर आपने देखना है तो सबसे बड़ा example यह है कि अब अब पूरी दुनिया WeChat payments पर चल रही है और इस तरह की चीज़ों पर चल रही है and आठ साल पहले जब मैं उधर था. तो cash था. तो cash चल रहा था. तो मतलब That's insane. That's insane. वह चीज़ें Pakistan में सोचता कहते हैं यार ठीक है fintech, fintech यह वह नहीं होगा नहीं होगा. But वही बात है कि it's very much possible as well. It is possible. So you came back from China in 2014 I suppose? I went back to England. एक, so I did China in the middle of the Program. Two years in England and then one year China and then one year back in England. Okay. And then you came back to Pakistan 14? हां, Pakistan आया था 2,014 में.
वापस आकर what was the thought process at the time कि यार क्या करना है आप? यार, thought process तो शुरू हो गया था जब,
मैं England में ही था. तो England में यह था कि मेरी university में जो दो requisite थे, एक Chinese था और एक था number of internships. Right. तो मैं उस time पर वैसी शौकिया एक film पर काम कर रहा था. Uh-uh, ख़ैर मतलब अज़ान made, अज़ान सामी he made the film and वह जामी भाई directed it and वह सब असल काम कर रहा था. मैं लेकिन शौकीयों के साथ काम कर रहा था production side पर. Right. तो उस time पर plan यह था कि movies में जाने and कौन सी movie थी यह? Operation o two one. Right right right. It didn't do too well. Yeah yeah. इसलिए तो नाम नहीं ले रहा था. शायद, तो हुआ क्या है कि उस time बड़ी dream थी कि films में जाएंगे. तो I was in Bucharest. Was doing an internship at a place called Castov Studios. Right. They do a lot of these Hallmark, Nicholas Cage kind of you know, B list movies. तो मैं उसमें एक movie में काम कर रहा था और यही आसान और जामी भाई का wait कर रहा था. उन्होंने आना था post production करने के लिए OT one की. तो वहां पर मेरी मुलक़ात हुई एक this my partner Gabby. He's a lot older than me. In his fifties. तो हमारी वैसी मुलक़ात हुई through a mutual friend और बस दोस्ती आ रही होगी. Start watching football together, World Cup चल रहा था. बहुत अच्छी दोस्ती होगी और जब फिर o two one की, release हो रही थी तो agency hire करनी थी. तो फिर क्या हुआ कि वो मैंने उसको कहा ऐसा ऐसा करो यार तू O to One की marketing कर लें. उसने O to One की marketing की तो पहले मेरा client I was his client actually. तो फिर ऐसे हुआ कि O to One की उसने marketing की, हमने पूरी film release हुई. Obviously, the film, didn't do too well. And then I was supposed to work on another film, and that also kind of fell through. तो, उस point पर कुछ समझ नहीं आ रही थी. तो university का आख़िरी semester था तो मैंने गैबी को phone किया. मैंने कहा तुम गैर तो Pakistan में बड़ा potential है तो. मेरे से agency खोलनी है. तो कहता है कि हां, कर लेते हैं. तो back and forth गए थोड़ी बहुत बातें चलती रहीं और उसके बाद, you know, one day, I I moved back to Pakistan in December 2014 और I think July में, वह लोग आए थे Gabi और आईने पहली दफा Pakistan to launch the company और मुन्ना भाई देखी भी आपने. मुन्ना भाई का जो पहला scene नहीं होता वह जब अब्बू आ रहे होते हैं, सब hospital fake बात हैं. अल्लाह की कसम स्तर हमने Icon seven launch किया था. मेरे साथ एक उस time पर तलाह who's now my partner's वाला and trademore and हसन एक और who's still with me as well head of digital है हमारा. उन दोनों को बोला कि यार भाई बंदे करने उनको office office दिखाना है यह मेरे घर में नीचे मेरी दादी दादा का जो घर होता था उसको revamp किया उधर table लगाए. Random दोस्तों को phone कह रहा हूं और अब Gabi Arena अभी तक उठे नहीं थे airport पर आए थे late night. तो मैं जाने वाला था team के पास तो मैं ख़ुद घबराना शुरू हो गया. अब आठ लोग नए नौ लोग हमने hire कर लिए हैं मतलब mainly interns in a few full time, ठीक है? तीन चार full time थे. Right. ऐसा ही was different. तो they came in, they liked it and Yeah, the company was launched. They shut down Badcat and opened Icon seven Romania. Right. So we do this together, and उसके बाद यह हुआ कि अलहम्मद अल्लाह, I think first year में बहुत चीज़ें sort of worked out in our favor. I wouldn't say it was all our skill, लेकिन I was very lucky. पहली बात तो यह है कि हमें बहुत अच्छी team शुरू मिली थी. अगले सात साल मिला था lucky कसम पता नहीं कैसे मिला था. मैं कभी दो बार यह सोचता हूं ना कि अब जिस तरह तला है, he was the first guy I hired. He's my partner in trade more. He runs trade more. Right. दानी शह, he runs production. One of the first people I hired. Maria, she runs creative. One of the first people I hired. हसन, that I mentioned to you as well. जब हमारा office में नहीं होता था, head of digital. तो हुआ क्या था कि बस जो पहले छह सात लोग रखे थे, वह बस they were really good and fresh out of college, वह सब भी थे. And I think वही था कि building something together, they were enjoying that a lot. And, yeah, so that sort of your just, वो survival के बाद I think, you know, just kind of snowballed from there. Right.
सलाह बात की market generally is not a very conducive market for creative work. You know, there's not a lot of यह भी नहीं पता. सबसे काम नहीं है, सारा कुछ है. आप लाहौल कराते जाते हैं तो business ही business है. अब कोई ना कोई आपको मिल ही जाता है. How long did it take for you guys to be able to sustain yourselves in terms of कि भाई अच्छा अच्छा ठीक एक agency बना लिए. Mhmm. अब हमने कुछ sort of structure बनाकर जाना है market में जाकर pitch करना है, पैसे लाने हैं उस दिन खाएं लिख करने के हमारी
पहली pitch, was to an insurance company. अब वह बंद हो गया but it was a really big one. I've forgotten the name of the insurance company, ख़ैर. तो मुझे एक इतनी clear memory है कि हम budgets decide कह रहे थे और मैं बस, you know, the biggest budget I could think of was like तीन चार लाख. साढ़े तीन लाख रुपए बेचकर. अब मुझे मतलब realistically speaking बहुत सारी चीज़ें where we got lucky was कि जो हमें initial clients मिले जिस तरह हम, you know, we started we were registered on to Pakistan tobacco. वहां पर हमने काफ़ी अरसा का. I'm पुशल working with them. बहुत सारे इस तरह के clients थे. Serendipity एक लावजह अंग्रेज़ी का, I think that was Icon seven की शुरुआत तो definitely had a lot to do with that. More so What does that mean? What that means is कि मतलब आपको अच्छे लोग मिले, वो सब मेहनत साथ साथ कह रहे थे और थोड़ी सी थोड़ी सी नहीं मुझे लगता हर हर चीज़ में ज़िंदगी में किस्मत. यह नहीं मैं अगर आप मुझे वापस पूछे ना of all the businesses are involved in advertising बहुत मुश्किल है. Definitely. एक agency चलाना बहुत मुश्किल है और मैं कभी वापस ना चलाना चाहूंगा. लेकिन उस type मैंने आपको बताया बस एक किस्मती और किस्मती and it just work. Because advertising
and agencies
it's a continuous मतलब एक लड़ाई चल लड़ाई रही नहीं लेकिन एक जंग है too because it's you know एक और digital has made life so real time. तो होता क्या है कि और मैं अपने clients को blame बिल्कुल नहीं कर रहा हूं. मैं यह कह रहा हूं कि देखो अब होता क्या है कि एक चीज़ इतनी in the now है कि कल तक wait कर ही नहीं सकती. कुछ हो रहा है, कुछ trend है, कुछ है तो वह अभी हो रहा है ना. हां. कल वह शायद हो, परसों वह ना हो. हां हां. It's you have to be so fast and it's so
evolution इतनी तेज़ है. I mean, आप online buying देखें. You know, we had a small business and most of the online buying जो आती थी, वह रात को बारह बजे थे, सुबह सात बजे इतने में Instinctive buying थी लोग late के अपने बिस्तर पर बैठकर order कर रहे होते थे. अब आप normal cycles देखें रात के दस बजे घर shop बंद की, घर जाए. Mhmm mhmm. जाकर आप सुबह देखी जाएगी जो भी होगा. Mhmm. Online is completely different. Exactly. And then उसके साथ ज़्यादा advertising विशी तरह से. So so so icon seven you ran that for how long before you sort of diversified into trade more? Yeah, तो दो साल गुज़र के थे I think,
डेढ़ या दो साल थे. तो एक मेरे जानने वाली थी, in the embassy in in China और उन्होंने कहा कि यार अली बाबा partners के लिए ढूंढ रहे थे हमने अपनी तरह से एक, you know, bid बनाई. मैंने और तलाने और हासिन ने हमने बैठकर एक दो दो numbers करके उन्हें bid भेज दी. दो तीन महीने बाद उनका phone आया कि second, third, पत्नी test वग़ैरह and eventually they signed on with us. और जिस तरह मैंने आपको कहा था ना कि, Icon seven में शुरू में बहुत हमें अच्छी team मिली थी. Trademore अलहम्मद अल्लाह today has, you know, our 100 employees. We have six offices across Pakistan. We're opening three more. Trademore की team पहली दो साल ना. हमने मना ऐसे हमने teams change की थी. I mean completely team ख़त्म करती थी. अच्छा. सिर्फ़ आप चार दफ़ा. अच्छा. और हमने अली बाबा की एक sale ना पर आपको commission मिलता है पर आगे बाकी चीज़ें होती हैं, ठीक है? उस sale के से पहले आप कुछ और कर नहीं सकते. मैं आपको समझा नहीं सकता. मैं अपनी team में trademark को भी हमेशा यह कहता हूं and some of them have been there from the early disaster days कि आपको समझ ही नहीं and you know what's crazy? You work harder जब चीज़ें नहीं चल रही होती और आप ज़्यादा stress लेते हो और आप ज़्यादा सोचते हो और आप ज़्यादा मेहनत करते हो, team के साथ बैठते हो, numbers देखते हो. And जब वह transition आया था into जब हम अच्छा कर रहे हैं और फिर बहुत अच्छा कर रहे और हम लाभी were like their, you number one partner in the world in the last two quarters. अच्छा. हां. I can't tell you what we're doing differently.
बस यह है कि मैंने शायद हम उस time पर ज़्यादा करते थे. I think sometimes time time की बात होती है. Sometimes यह होता है again so Time और team? Time and team absolutely right. अगर मैं देखूं कि आज से यह आपने कब launch किया है twenty seventeen में? नहीं नहीं आज से twenty sixteen maybe? Sixteen-seventeen I am not sure हां. Sixteen-seventeen में Pakistan में कितनी chatter थी on connecting yourself to global export first, manufacturers you know reaching out to, अच्छा dollar की बड़ी different game थी. It was easier to sell locally than to actually you know sell abroad. Definitely. आज market dynamics have changed. The charter has changed, the incentivization
has changed and so I feel like कि वह time and वह सी चीज़ें भी definitely मतलब मेरे opinion में timing is everything. मतलब एक तो timing और दूसरी बात यह है कि हम ग़लत यह कर रहे थे कि हम trademore को जिस तरह हम icon seven भेजते हैं उस तरह trademore बेच रहे थे. Trademore बिकती है सियालकोट में, फैसलाबाद में, जीराबाद में, you know, मुल्तान में, गुजरावाला में, जहां तो इनके जो पर्दादे थे वह बनाते थे like swords और guns और ऐसी चीज़ें और इन लोगों ने basically वही चीज़ continue करते रहे. Obviously swords, guns की market उस तरह रही नहीं है जो भी differences आए तो अब वह बनाते cutlery और इसलिए उनकी cutlery बहुत अच्छी है. Interesting. मतलब पाकिस्तानी goldmine है ना इस तरह की unique चीज़ों में हिमिलेन सोम. Very interesting because you're you're right there in the middle of, you know, we talked about
on the podcast separately, we've talked about exports and how Pakistan need it needs exports. And and if my understanding is correct, essentially what this is doing is this is connecting पाकिस्तानी manufacturers to the global market. Yeah. Right? How much growth have you seen in that over the last, I would say three years? So,
अभी अली अलीबाबा के जो regional head है वह is here और, इस हफ़्ते वह पूरा देता. मैं आपको सिर्फ़ यह बताऊंगा कि कल वह बता रहे थे government related meeting के देसी Pakistan is the number one market after China in three years. So, more than India, more than Bangladesh, देसी Pakistan is the number one manufacturer, supplier side market in the world. उसकी वजह यह है कि we're price competitive. Right. उसकी वजह यह है कि हमारे goods असल में अच्छे हैं, हमारा leather असल में अच्छा है, हमारी salt अच्छी है. बहुत सारी चीज़ों में देखिए हम कहते थे कि हमने IT outsourcing करनी है. हां. इंशालाह करेंगे लेकिन हमारे developers उस level पर नहीं हैं जितने for example international standards पर India में हैं या other places as well.
One or the other. मैं बस आपको यह कह रहा हूं कि we have a skill set ना? Yeah. In manufacturing and in Yeah. Things like this. तो वह जाएगी आगे. Right. Do you think that manufacturing के हम जब भी बात सुनते हैं, and this is gonna be the last one on trade war and then we're gonna move on to something else as well. But, जब हम बात करते हैं manufacturing in Pakistan, somehow we always sort of stick to, you know, सैल कोट के sporting goods and surgical goods and leather goods and stuff that we generally known for. But उसमें भी यह है ना कि because the world is moving towards sort of this, like, environmental friendly, non वह क्या होता है? पीटा, वाला जो वह आ जाते हैं कि जी leather नहीं होनी चाहिए वगैरह वगैरह. So obviously, we need to diversify and look at new markets as well. Do you think there is investment being done? Because, again, talking to a few people, they were like, China may be because of the rising cost at least comparatively lower value industries
might just move to Pakistan and there might be investment there. I think कि काम हो रहा है. मैं यह नहीं कहूंगा कि बहुत ज़्यादा हो रहा है लेकिन हो रहा है और मैं यह भी कहूंगा कि देखिए a lot of this is अब जिस तरह सैल कोट की जो sports goods manufacturers हैं वह इसलिए भी मशहूर हैं क्योंकि वह बहुत अर्थे से export कर रहे हैं. लेकिन फ़ैसला बाद में for example जो textile की manufacturers हैं they are way bigger than anything सैल कोट has. But असल में यह आपको देखना है ना कि देखें हर चीज़ का अब जिस तरह हिम्लेन salt है, pink salt है, Pakistan में बहुत export होने शुरू होगी. Right. अब I didn't know what pink salt was दो तीन साल पहले. तो यह देखें वह तो time time की बात होती है, वक़्त वक़्त की बात होती है. Everything, is evolving in Pakistan. हां, obviously the government could do more लेकिन देखें इतनी चीज़ें आज़ता आज़ता ही हम solve करेंगे ना and And do you think there's enough data coming in that we at least know We we don't. No, यह सबसे बड़ा मसला है. Even Alibaba के पास data इतना नहीं है जितना उनके पास होना है. But it's hard ना? Alibaba, TDAP, all of these organizations if they work together, maybe they can find it. सबसे बड़ा मसला जब हम किसी को कहते हैं You know, Etsy पर लोग gloves बहुत ज़्यादा base है. You know, motorcycle gloves and motorcycle gear. From Pakistan? From Pakistan. Etsy के ऊपर? Etsy पर. अब देख gold mine, लेकिन बताएंगे नहीं. यहां से DHL करते हैं, बहुत margin है इसमें. अच्छा. लेकिन इसलिए नहीं बताएंगे क्योंकि मतलब यह यह हमारी एक थोड़ी सी पुराने
ज़िम्माने वाली mentality और यह बदलना ज़रूरी है. हां. हम grow ऐसे करेंगे ना जब industry grow करेगी. यार और जब हम gold rush का really gold rush का फ़लसफ़ा नज़र आएगा कि यार market में पैसा वन रहा तो let's just do what this guy is doing at the end of the day. Very interesting. So, trade more, you know, started in 2016. महाशरा से that's grown to a 100 employees now.
Five seats, six cities? Yes. We're in Islamabad, Karachi, Sialkot, Wazirabad, Feislabad, and we're opening Lahore, Multan, in the next few months. Multan में caban रहे? Basically नहीं, as an industry wise caban. Industry wise, yeah. देखो, what, we're hoping for over there is there are some, मतलब, food related goods. We don't know अगर वह कितना चलेगा. Right. But we're confident कि वह उस तरह की चीज़ें वन सकती हैं. फिर उनकी भी छोटी छोटी factory setups वग़ैरह हैं. Right. So, हमारी जो main focus है वह फैसला बाद है. Fair enough, अगर आप खाड़ी हैं गुलेहमत हैं, आठ सौ million dollar turnover है. ना लो membership, ok? हां हां. No problem. लेकिन जो जो smaller level manufacturers हैं, देखिए अच्छी बात यह है ना कि whether that's फैसलाबाद या लोहौर, कराची, जांभी. वह इसलिए क्योंकि देखें वह बच्चे अब they've come back to, you know, Pakistan बाहर के पड़े हुए हैं या different या lumps के पड़े हुए हैं या जैसे भी हैं. उनको एक understanding है कि यह चीज़ कैसे वन सकती है और क्या हो सकता है. So, यह भी एक बहुत बड़ा change है. जो young, you know, family businesses में लड़के आ रहे हैं या लड़कियां आ रही हैं, वह एक बहुत नया अंदाज़ से चीज़ें समझते हैं और वह बहुत matter करता है. क्योंकि अब आप एक, you know, बहुत confusing भी होता है. मैं समझ रहा एक बंदा सदियों से कुछ कह रहा है, उसके लिए मुश्किल है यह समझना. हां. कि नई चीज़ करो, completely revamp करो अपनी business. Yeah, makes sense.
So, and then I believe 2019 में you guys diversified into propark or 2020? 2018
या '18. '18 और '19, I'm not sure. मैं वैसे यह dates ख़ुद जाननी चाहिए लेकिन थोड़े जल्दी जल्दी चीज़ें चल रही थी तो, यार वह क्या था कि, वह तो बिल्कुल ही, मैं एक चीज़ में interested था which was developing videos and इस तरह की चीज़ें just telling stories of people of parks. Something very similar जो आप अभी इधर कर रहे हैं. You know, क्योंकि मुझे यह लगता है कि there is this content gap, in the market कि लोग क्या, अगर मेरी तरह जिस तरह I was starting out, I wanted to know कि क्या कह सकता हूं, क्या कर सकता हूं, तो जगहें कम थी जाने की. Mhmm. तो मैं एक बंदे से बात था, फिर एक और बंदे से बात था. फिर I knew एक दिन, I think मैं उनके office में था, pro park में. तो मुझे यहां भाई कहते हैं कि, मेरे partner बनना है? मैंने कहा, हां partner बनना है. फिर हम बात हुई कि, you know, छोटे से shareholding की और फिर तुम वहां से ले जाओ. फिर मुझे कहते ऐसा करो पता है छोटो majority shareholding की बात करो और investors लाओ और ले लो. और मैं उन्हें कह रहा हूं भाई मुझे क्या पता कहां से investors लाऊंगा? तो ख़ैर जिस तरह मैं आपसे बात करूं. मैंने कहा यार opportunity तो बहुत next level है लेकिन investment चाहिए यह वह. कहता यार हम investment करने को सोच रहे हैं. आओ मेरे booths मिलते हैं. आओ real estate वग़ैरह में काम करते हैं और let's get some investment. कहा चल, ok? और बिल्कुल इसी तरीके से. कोई क़िस्मत यह है ना कि संसद थोड़ा थोड़ा Sometimes, हां, देखो sometimes I think I've realized अगर आप बहुत, you know, एक चीज़ के पीछे बस जाते रहें, you know, दरवाज़े ख़ुद में ख़ुद कभी बार खुल जाते हैं. अच्छा, यह भी बड़ा important है. I feel like कि,
karma and किस्मत and सारी चीज़ों में ना a of times there would be people who would be like यार यह तो lucky हो गया तो, you know, that's not a story. मैंने यह realize किया है luck also finds people who choose to believe. And luck favors the brave. मतलब अगर अगर
जब मुझे क्यों कहता कि यार is it all luck? यह नहीं कह रहा कि luck नहीं है और मुझसे ज़्यादा लोग lucky होंगे, मुझसे कम लोग lucky होंगे लेकिन जब एक बंदा थोड़ा mildly successful होता है तो लोग देखकर कहते हैं कि यार यह क्या है? जो करता है बस चला है यह ना. हां हां. आपको यह नहीं पता कि कितनी चीज़ें मैंने try की हैं जो नहीं चली है. अब वह mentality के you know you you miss a 100 shots लेकिन you keep shooting. अगर आप में वह है तो ज़िंदगी generally आपके लिए आसान होगी. Because इस तरह तो नहीं होता ना कि जो हर, बंदा पहले, लोग ऐसे में चाहते ही हैं कि they want it very quickly. होता जल्दी आपको लगता है कि जल्दी ना when you hear the story लगता है कि वह दो साल में यह company दो साल वह. मतलब we've come to points where दो रुपए bank में नहीं है और बिल्कुल ही मैं आपको मिसाल अगर दूं तो जो जो मेरे दोस्तों में और यह छोड़ दो और यह सचाई है. सचाई है, मैंने उसको बताया कि यार पता है जो भी मैं कर लूं ना, यह business नहीं कभी चलती. उसके छह महीने बाद चलना शुरू होगी. अब यह आप मुझे जो भी कहें, किस्मत भी है, no doubt. लेकिन यह भी बात है कि I think if you do good Yeah. I didn't want him to invest in something I didn't believe in at the time. Yeah yeah yeah. और दूसरी बात यह होती है ना कि A lot of people would do the alternate. They'll be like अरे यह चीज़ मर रही है.
Propark, you know, you joined that in 2018, 2019. Mhmm. It's been two years. Primarily, Propark has been a blog. Most people would know about it. Generally, मेरी जो, you know, people who watch, they're very connected to the tech industry and the telecom industry. So it's a blog जो कि primarily focused चीज़ों के ऊपर. Mhmm. And then we so saw कि जब आप लोगों की partnership हुई थो it sort of really expanded in a lot of different areas. Mhmm. What's going on there? What's the thought process now? How do you see the company? And and and where do you see it growing?
Yeah, I think, it... I don't want to do the whole oh, it's a unicorn because that's - cliché, This might be cliché, किसी पीटी बात. लेकिन, it's it's unique. It's unique because we have a very strong reader base that grew up with pro पाकिस्तानी. Right. अब जो लड़का बचपन से पढ़ रहा है वह, you know, अगर for example किसी के लिए ESPN है तो channel से ज़्यादा एक बचपन की याद है जो उसके साथ बड़ा हुआ है. तो aroundullah we're lucky कि जो लोग अभी mid thirties में हैं, early forties में हैं, they grew up reading pro पाकिस्तानी. Right. They're a very loyal audience. Right. हमारा challenge यह है कि as we expand into, you know, entertainment and food, etcetera, इसकी जो अगली audience है, not the millennials, millennials से नीचे जो Gen Z है, उन्हें कैसे target करना है? उनको कैसे वह content देना है जो वह consume करना चाहें. अगर एक बंदा, अगर मैं यहां आप we like reading an article, इसका यह मतलब नहीं है कि अगली generation वह करना चाहें और हमारा काम यह नहीं है कि हम एक publishing house हैं और हम articles रखते हैं. हमारा काम यह है कि we tell the happenings of Pakistan. Right. And the medium may change. Yeah. And we accept that that there's a lot of things जो I think हम we've moved on to an app now. It's available on the Android store where iOS launch हो रहा है. We we understand कि the way you consume content will change. शायद आपको long form articles नहीं पढ़ने, शायद आपको articles ही नहीं पढ़ने, videos देखनी है, podcasts सुननी है. Information की dissemination के mediums तो change होते रहेंगे. Mhmm. और I think हमारे लिए we're very conscious of the fact and trying at least to change to the times and to जो अब आपके younger audience हैं, how do they want us to tell them about technology or about, you know, cars or about entertainment? What do they want to see? Yeah. So that's what we try to focus on, and that's what we're trying to learn from. Obviously, there's always more to learn. Obviously,
very interesting space, and it's also a very difficult space as well. Mhmm. Because, obviously, you guys had the first mover's advantage. Mhmm. But more and more and I'm going to throw some cliched sort of, challenges that you Okay. That a lot of people would think about. Is business primarily, for the longest time, the value was in the creator. Mhmm. Right? Particularly text based business. Increasingly, automation is threatening to disrupt that area. China में there is one of the biggest, समझ लें publisher जो है वह essentially AI के ऊपर Mhmm. उठा रहा information और वह उठाकर आपको सिर्फ़ curate करके खिलाकर दे रहा है. So you don't even at this point in time, don't even need to have, like, dedicated individuals sitting down making stories, right? अच्छा, फिर उसी के साथ साथ the the space is so fragmented, कि पहले वक़्तों में television होता था. आपके पास television है, या अखबार है, अखबार है. अब आपके पास यह है कि, you know, like, don't even know what are all the different channels. And अगर हम वैसे globally देखें तो, I believe Huffington Post was owned by who? Not sure. That company was in, you know, constantly funding funding funding funding total loss. Bus fleet funding funding funding total loss. COVID time पर these guys did massive layoffs. Probably the one of the oldest brands, जो यह New York Times वाले हो गए, यह इस तरह के हो गए, they were the ones जिन्होंने sustain कर लिया और particularly paywalls वग़ैरह के बाद subscription grew and वह ज़्यादा हो गया. But a lot of these new age companies sort of talked about कि भाई हमारा तो बड़ा good scene है और, you know, हम तो इस तरह disrupt कर जाएंगे. बस we just, जानी मानी example, we weren't able to do it because the space is just, it's it's so built around algorithms, that the the control that you generally have over the entire supply chain, वह बहुत random है और वह बहुत other platforms हैं. And we've we've seen कि Australia के अंदर platforms और publishers की जंग हुई और उसके बाद परीव पड़ हुआ. तो how do you see, the future in the publishing business, you know, generally and content business particularly? Publishing मैं इस वजह से कह रहा हूं because we do see a lot of these individual content creators and that's fine. Like, democratize हो रहा है और उसके लिए there is a space that's growing and उसके Publishing is is is a conventional form of publishing is like, or, you know, I'm sure you have, like, a fairly large team now. What's what's the size of the team at this point? We have, close to a 100 people in it as well. And that's something. But we're hiring ten, fifteen more. Yeah. Yeah. So that's huge. Yeah. Big payroll. So so, how do you see the future in in, you know, basing your experience?
देखिए, दो तीन चीज़ें इसमें. I'll tell you about pro पाकिस्तानी particularly afterwards. पहले मैं आपको यह बताता हूं कि जहां तक लोग कहते हैं कि publishing space में changes आ रहे हैं, advertising space में changes आ रहे हैं. जितनी spaces में मैं at least award हूं, changes आ रहे हैं. Copy. AI एक platform है. वहां पर आप चीज़ लिखो, वह आपको बेहतर copy लिख देगी जितनी मैं लिखूंगा. लेकिन देखिए, we are in the business of telling a story and वह story आप podcast पर सुनाओ या आप जिस तरह भी सुनाओ या आप और voice सुनाओ, video सुनाओ या एक article के sentences सुनाओ. हम इस चीज़ में believe करते हैं कि प्रोपाकिस्तानी they weren't a very different route to us. वह funding के route पर गए थे, वह cash positive नहीं थे और फिर they were trying to displace, the larger players. Right. ठीक है? अब हम हमारी भी उम्मीद तो है, displace करने के लोगों को लेकिन हमें यह भी But displacement बहुत इतनी quickly होती नहीं जितना लोगों ने imagine किया. तो वही बात आ जाती है. देखिए, funding का मसला यह आता है कि expectation, ठीक है? हमारे case में pro Pakistan eelhamdulillah significantly profitable. We've grown our profits, you know, I think a 100% in the last year. You know, COVID वाला year year था before that तो वह उतना अच्छा नहीं था लेकिन continuously growing and continuously, you know, cash flows are not the problem, growth is not the problem. लेकिन उसकी वजह यह है and I think जब मैं आमिर भाई से भी मिला था, the management before me and still there, आमिर भाई, अक्रम हर side of sales, lots of people and, जो प्रोपाक में शुरू से हैं, their ability to monetize and their ability to stay frugal is fantastic. Mhmm. और और वह mentality And it's very important for for a for any company. जी जी. देखिए, it's all well and good कि आपका content अच्छा हो. Mhmm. लेकिन your ability हमें और बाकी publishers जो हमारे space में हमारी तरह के थे, में फ़र्क़ क्या है? फ़र्क़ यह is the ability to survive, the ability to thrive. ये चीज़ें अब come from a frugal mentality, they come from a monetization capability. Right. Most of our clients are retainer clients. Right. तो हमें वह जो महीने का project है, दो महीने का project है, हमें हम contract ही आपसे सालिया करते हैं. तो अब major tech companies, telcos, banks, lots of businesses now are on pro पाकिस्तानी, on retainer every month. First of the month we get our check, that's how it works. तो उससे यह होता है कि वह cash flow issues जो आप बात कर रहे हैं, वह cash fall इस तरह के क्या बस कहां बाकी अपना एक sort of risk mitigation है ना? वह pressure आपने थोड़ा सा हटा दिया आपने? Risk mitigation भी है और दूसरी बात यह भी है ना कि I think कि they've also realized कि यह सबसे अच्छा उनका भी फ़ायदा है. उसकी वजह यह है कि एक PR से नहीं बात चलती ना. आपने एक narrative, एक public opinion shape करना है. You have to do it continuously on different mediums, sometimes on video, sometimes article, different तरीके का और अगर article चल रहा तो ऊपर web banner ad चलाओ तो, you know, बढ़ेगी आपकी click through rate, इस तरह की चीज़ें so. Right. There's a there's a science to these things और, आमिर भाई is very, मतलब he's fantastic at content but more so than that, now the science of it all is something I think that impressed me the first day I met him. Right. It wasn't it was very dissimilar to anyone else I've met in the market. Right.
I know that you're working with, someone we've had on the podcast for for quite a few episodes early on, he's gonna be coming soon again as well. Ali Elias is working with you what's that, sort of...
Yeah. So, Ali is working in Icon seven. So, alhamdulillah, you know, since we've grown, one of the things I wanted to do is do something, you know, increase our product offering. Right. हम वैसी भी जो चीज़ें बेच रहे थे, वह तो, you know, जो design है, strategy है, वह सही चीज़ थी. तो हम पहले से कह रहे थे. तो हुआ क्या कि I stumbled across his podcast here and मैंने बहुत enjoy की. मैंने कहा यार यह बंदा बड़ा interesting है. Turned out he knew someone I knew his friend, mutual friend. मैंने उसको बोला कि यार इसको एक दफ़ा मिल off. Honestly हर, जो अच्छी talent होती है ना उसको हमेशा यह कहता हूं जिस तरह दानेश हमारी production add करता है. मेरे पास उस time camera नहीं था जो मैंने दानेश को hire की थी. हम मेरी बहन का छोटी बहन का camera use करते थे और इधर उधर उसको shoot पर भेजते थे और अब production does, you know, 40% of eye contact business. अगर बंदा अच्छा है and I don't know what I'll do. My my my point is कि if you put 10 smart people in a room ना They'll figure something out, yeah. They'll figure something out. And अली has been working on some really interesting things. जिस तरह I'm sure वह जो आएगा तो वह आपको बताएगा लेकिन जिस तरह menu reengineering है. Right. यहां जिस तरह menu reengineering क्या होती है कि मुझे कहता कि एक coffee bean, one of our clients, क्योंकि आपका दमाग़ एक चीज़ को देखता है और बस जल्दी से order करता है. जो चीज़ price में, सबसे महंगी होती है वह नहीं विकती. जो second most expensive होती है वह विकती है psychologically. हां. और ऐसी ऐसी चीज़ें वह लेकर आता है into into our advertising space जो मेरे लिए बहुत नहीं है. You know, we're doing जो Pakistan के लिए नहीं है. To be very honest, Pakistan में we haven't dived too deep into the Focus groups and, you know, we he's buying this, machine. उसने मुझे कहा था he wants to get it. तो मैंने कहा, हां, चलो ले लो. वह आप अपने आंखों पर पहनते हैं और जब आप किसी चीज़ को देखते हैं तो आपको लगता है कि मैंने name notice किया यह चीज़. लेकिन your eye tracks your eyeball and how much time you spent where on an image. तो मतलब fascinating यार. हम एक NGO के साथ, like, काम करते थे. उनका एक poster था. बड़े अरसे से वह poster picture वह use करते थे. उनको बहुत अच्छी लगती थी. उसने focus group कराया. सब ने कहा कि यार इस picture के बाद हम नहीं, हमने पैसे नहीं देने. क्यों नहीं देने? क्योंकि बहुत sad है, it makes us feel bad about ourselves. तो पता ही है ऐसे चला कि essentially जो हमें लगता था एक selling चीज़ थी, जो उनकी main पुराने सदियों से चल रही थी, वह ग़लत थी. और यह आप detail focus groups, market research, यह चीज़ों की
advertising की quality उस दिन बढ़ेगी जब हम इस तरह की चीज़ें करते रहेंगे. Right. और जब हम जब आप essentially feedback integrate करेंगे अपने पूरे it's it's a lot of a b test, you know? Digitally मत हमने किया ही है और जब तक वह feedback integrate नहीं होगा आप अपने हिसाब से magical चीज़ें बनाते ना artist की तरह. But but artistry on one side it's it's a lot of consumer behavior. It's science, right? होता the मतलब फ़र्क़ यह है ना कि अभी तक most people in Pakistan are advertising like the seventies. Mhmm. कि एक campaign में नई छह महीने बाद result पता चलेगा. हां और उसको बस campaign बना दो और इतना थोपो कि यार, मतलब क्या कहा भाई मैं ले लेता हूं माफ़ करता You know, it's not like कि आपका वह आज तक वह कहते हैं जी
और जब उनका answer होता है कुछ नहीं तो मैं उनको यह कहता हूं कि देखें इसलिए आपको सौ और चीज़ें साथ करनी है. आप यह नहीं मुझे कह सकते कि यार तुम्हारा जो post है ना उसी पर सारी engagement आएगी, उधर से सारी sale होगी. अगर आप ख़ुद कोई influencers के बारे में बात कर रहा हो, उसकी एक video देखें, फिर कहीं और कोई publishing जगह में देखें. It's it's it's strategies.
It's it's it's sort of seems like कि वह क्योंकि वह form effect होता है कि अरे everybody is doing it. Why why am I am I out of it?
You know, we want to do what others want to do. अगर आज मिसाल के तौर पर Spider Man निकल रही है तो हर बंदा क्यों देखना चाह रहा Because, FOMO है कि जी कोई मुझसे पहले देख लेगा तो spoiler मिल जाएगा तो यह अब मतलब,
and one was smaller. तो she walked into the larger one and then she came out. Was like, oh, that's the men's one and I'm gonna go towards the other one. Mhmm. ख़ैर मैंने मैं बड़ा वह हुआ क्योंकि initially जब मैंने देखा तो मेरे दिमाग़ में भी मैंने भी वह नहीं देखा था logo. Flush था. ठीक. With the door close. कितनी दफ़ा आपने सुना है कि मर्द break लेकर restroom जाएंगे और आपस में interact करेंगे? कितनी दफ़ा आपने देखा है कि आपने कि मर्द washroom जाएगा और washroom जाकर वह ज़्यादा time लगाएगा कभी कभी नहीं लगाएगा. ख़वाती नहीं जाएंगी वह makeup भी करेंगी. ठीक है? वह interact भी करेंगी. वह कभी बार वह होगा कि वह so it was such a basic, it was such a basic design failure कि आपने बस randomly आपने एक space दिखाया मैंने कहा यह बड़ी जगह यहां पर urinal भी डाल दो. यहां पर दो wash basin लगा दो. हालांकि realistically कभी भी वह आपका standard से नहीं होगा. Not just in advertising. I feel like design theory, consumer psychology वह चीज़ें हम Pakistan में generally ही we're not
you know integrating them within our lives. And and देखिए जिस तरह आपने example दिया, perfect example दिया. We are still unable and यार इसका इसका change होगा to accept, you know, कि everything should happen with a plan. Everything should happen with a strategy. अब वह दुनिया में जो कहते हैं ना कि data wars चल रहे हैं. वजह क्या है कि मुझे अगर पता है क्या बोटते कब हो, सोते कब हो, जाते की तरो, खाते की तरो, you know, shopping किस चीज़ पर करो. So, I understand you and when I understand you, I can market to you better, right? And I can sell you anything. क्योंकि मुझे तो पता है, मैं तो आपके दोस्तों की तरह हूं. उसी तरीक़े से हम यह अभी भी इस age में रह रहे हैं where we're trying to follow, you know, the old school principles. Yeah. यह हमें भूल जाने चाहिए. यार देखो जिस तरह आपने example दिया, restaurant में जाने का. अब restaurants में वही वाली बात है. मैं notice करता हूं जो चीज़ nineties में चलती थी, वह recreate हो ही जाती है उनके बाद. देखो एक नया audience है. लोग कहते वहां पर Pakistan में कोई नई चीज़ ना खोलना नहीं चलेगी. यार आप खोलकर तो देखो. हां हां. आप try तो करो. देखिए चलेगी चलेगी, तोड़ेगी. हां. यार, आप entertainment करो, आप theater करो, आप, you know, we don't do things because once bitten twice shy. Yeah. कि nineties में नहीं चलेगी. It's a different generation.
Yeah, and a lot of times वह, होता वह यही है कि when you're doing something different ना तो it's like, yeah, what an idiot for doing this. यह तो कभी भी नहीं चले किया. When it's done, you're like, such a simple idea. You know, you stumbled upon this and यह तो बड़े आराम से. Obviously बात है यार कि a lot of the people I speak to on the podcast as well. आपने rightfully दो दो तीन चीज़ें आपने बोली पहले आपने कहा कि you know it's not easy, it's not quick. आपको time लगाना पड़ता है, आपको future proofing करनी पड़ती है in a lot of ways. Trade more was future proofing essentially. Mhmm. बड़ा मुश्किल time था. हर भी कहता है यार जब import की when the industry is prime for imports आप export की game खेल रहे हो. कभी ना कभी तो होना था. Icon seven same thing मैंने आपसे सवाल पुछा है इस्लामाबाद में तो था market ही कोई नहीं थी. तो आप उस time पर कहते हैं कि यार छोड़ो इसको miss करो मैं कुछ और खोल लेता हूं. But वही वाली बात है कि a lot of times we're trying to do things that are already working and if you're new and if you're just starting out तो there is a very less chance कि आप बड़े player को सिख़्क़त compete कर सकते हैं. और यह देखिए यह तो ज़िंदगी मतलब जब आप एक ऐसी में घुसते हैं, entrepreneurship
कह लें या when it's a business of any sort, आपको यह तो accept करना पड़ेगा ना कि majority chances आ रहे हैं आप fail कर सकते हैं. हां. दूसरी बात आपको यह accept करनी पड़ेगी कि majority यह भी chances हैं कि जो आप कर रहे हैं is either too early Mhmm. Or too late. Yeah. You know, एक wave आता है. Yeah. A lot of people miss that boat. Yeah. बहुत ही कम आदमी होते हैं जो perfect time पर, perfect चीज़ बना लेते हैं. आमिर भाई ने प्रोपाक सानी शुरू किया, college में drop out किया, university के बाद, tech यह tech blog लगते थे. One man show पांच साल, चार साल, उसके बाद बंदे रखना शुरू किया, उसके बाद आज देखें. Yeah yeah. मतलब shell petrol pump self improve. बिल्कुल.
हां. Burning Browning की मैं आपको शोरी बताता ना कि he's a friend of my sisters. So I used to my sister used to get birthday cakes from for me. उस वक्त shell पर उसका छोटा सा वह था और इधर उस point से लेकर I believe shell से वह गया था. पहले तो उसने अपना size बड़ा किया था. फिर वह beverly beverly के बाद F 11 F 11. DHA DHA के बाद now, you know, brew and then the ice cream place. I mean, it's just it's an empire now at this
तो देखिए, it won't, it'll when, you know, आपकी podcast बहुत चलेगी in the years to come, people would point back and be like, यह तो obvious ही बात थी. दुनिया में podcast चल रही थी. आपने podcast शुरू कराई और फिर audience बनी. मतलब, it that's very convenient. Yeah. You know, everybody says that they had this idea. Yeah. लेकिन किया नहीं. आप करो ना फिर. Yeah. Pakistan में पत्थर उठाओ opportunity है. I think अली की जो मैं मिसाल है ना उसको मैं बहुत ज़्यादा लेता हूं. Scope वह है जो आप बनाएंगे. जो आप बनाएंगे? हां exactly. मतलब एक एक बंदा है इन Mark Zuckerberg जिसने एक metaverse बना दी है. अब वह क्या scope है? आप मुझे यह आकर बताओ कि भाई एक बंदा है इसे एक दुनिया बना दी है जो इस दुनिया में नहीं है इस एक का हराम का कमाया connections हैं. तो फिर आप कर लो ना यार. देखो we there's so much room for all of us here. Yeah. और वह
divisive की जगह, collective जगह mentality आ जाए ना तो हम बहुत चीज़ें कर सकते नहीं आपने बड़ी मज़े की बात बोली as a matter of fact. I feel like there is a mentality here where we don't हम यह मान ही नहीं सकते. पाकिस्तानी dream नहीं है. So there's no concept of you know anyone can do it. Burning brownie की example है. करोड़ example. करोड़ examples है. अच्छा मेरे साथ ना यह हुआ था इस मिसाल से मुझे याद आया दो हज़ार उन्नीस में as a content creator I have been working for almost उस time पर nine years हुए हुए थे मुझे. ठीक है. तो governor Pakistan जी फवाद चौधरी साहब minister of inter minister of information थे. उन्होंने एक वह call की, meeting call की. उन्होंने कहा जी regulation आ रही है और regulation के अंदर जो है जी हमने stakeholder से वह करना है. तो कराची में someone reached out to इरफ़ान जो है जो ही set के इस्लामाबाद में मुज़मिल है मुज़मिल is very into this entire policy thing and he will talk to him. मुझे call आई मैं गया आमिर भाई भी थे प्रोह भागस्तानी side there were a bunch of other people there as well. उनको समझ आई बात की. अच्छा मैंने उसको lead किया तो बात हुई उसमें वहां पर धारे government के दो तीन लोग थे. उन्होंने कहा यार यह तो ठीक है बंदा smart लग रहा है चलो इसका number ले लेते. Number लिया, number लेकर उन्होंने वह करना शुरू कर दिया. जाती. तो हमने government ख़त मिलकर हमने एक youtubers का एक event करवाया जिसके अंदर जो है जी publishers भी थे, creators भी थे. उस पर जाकर बड़ी मुश्किल से वह हुआ पहले तो. फिर जब हो गया तो उसके ऊपर जो है वह हमने एक selfie उसमें curate की थी बड़ी viral selfie जो है. Going across TV channels saying कि prime minister met youtubers now every kid who wants to be a youtuber उसके वाले साहब कह रहे कि यार अगर वज़ीर आज़ान देख रहा ना इसको तो कुछ तो यह सही कर रहा है. अच्छा वो हुआ तानिया अयदरूज जो है वह digital Pakistan लेकर आए थे. तो हम इनके साथ काम करना शुरू हो गए. क्या कहते हैं उसे? Ministry of health के साथ कि जी हमने creators को इकट्ठा किया, एक network बना लिया. दहयरे information का blackout था तो हमने कहा कि जी real time पर हम वह सारा का सारा कर रहे हैं. Ministry of health भी जाना जाना चल रहा है, सारा कुछ हो रहा है, देख रहे क्या चल रहा उस time पर वो शिम शिमीन batch रोए भी आई नहीं है वहां पर और there are lot of people, volunteer चल रहे हो सकते हैं. These are like force majeure, you know, unprecedented times. एक दिन आए बैठे हुए मुझे call आती है. एक dawn की report है now she is, she is, she is a shy call her friend as well now. हमारी बातचीत जल्दी रहती है. But उस time पर उन्होंने पहली दिवार मुझे reach out किया. She writes about digital or used to write about digital a lot. अच्छा. I eventually she wrote a good article but that's where for very unique experience for me because I realized कि यार आप the minute you are able to आप पूरी सोचते रहे तो काश एक एक एक technocrat बंदे को ही access मिले, यह opportunity मिले. यह तो जी सिर्फ़ और सिर्फ़ connected लोगों को ही मिलेगी. मेरा zero connections थे. I went in luck, किस्मत, mix of जो भी था वह गया. उसकी perception इस तरह से गया कि यह connectivity है तो यह कर रहा है वरना यह कर ही नहीं सकता. हां हां, देखिए
इसमें एक बीवाली बात आ जाती है ना कि, we are mentally in a place where हमें Pakistan में यह लगता है कि हर बंदा को झूठ बोल रहे हैं हमें. हर बंदा को यह चीज़ छुपा आ रहा है. इसका कोई और तरीका होगा. Agenda है कोई ना भी नहीं. Agenda होगा. यार, सच्चाई यह है कि media भी मैं उनको completely इसलिए नहीं blame करूंगा क्योंकि उनको भी तो फिर हर बंदा fake story बेच रहा है, हर बंदा इस तरह की चीज़ें कर रहा so वह authenticity वैसी भी नहीं है. हां. उसके ऊपर जो बेचारे authentic हैं भी, उनके साथ भी जैतियां हो रही हैं so it's a it's a tough It's a difficult place to be. It's a difficult place to And it's not something you scrolled my cowanger I'm gonna cry about it. Feel like it's part and parcel of the game. And देखिए, वही वाली बात आ जाएगी ना कि I don't think this is a Pakistan only problem. I think generally speaking, when, you know, say, YouTuber starts fighting a boxer in a main event. Yeah. सबकी सड़ती है. हां हां. और सड़ती इसलिए नहीं है कि और वह कहते हैं वह यह क्या बोल है यह? सड़ती इसलिए है because we all want to be that guy. Yeah. And we also want to and and ज़िंदगी में ना it's a very normal experience कि आप as you're going up there are two types of people those who begin to support you and जिस तरह आपके fans हैं, right? Especially that someone in the public eye. हम लोग तो वैसे ही कभी कभी इधर आ जाते हैं उसके अलावा तो कुछ नहीं करते ना लेकिन someone in the public eye के लिए I think मैं उन हमेशा यही सोचता हूं ना कि it's a very tough life, right? Yeah. For influencers in particular because, you know, you can't, you can't stay out of the public eye लेकिन this is going to cause some people to dislike you. Yeah. But आपके case में यार, think it wasn't just किस्मत. The the thing I always thought was every influencer has a niche. Right. Right? For me, I always thought पांच साल पहले मैं आपसे मिल था and I thought intellectual influence, right? So, the guy with the idea of psychology, the idea of world affairs, this is not always the case. And I'm not saying that, oh, you're
smarter than the other. Interest
की बात होती है ना? English की बात होती है. किसी ने ये कभी मतलब it doesn't Joe Rogan is one of the most famous people in the world. His interest may be very different to your interest. Yeah. They are both fantastic and they both have an audience. Yeah. तो उस लिहाज से हर I think थोड़ा tough तो होगा और आगे जाकर और मज़ी tough होगा क्योंकि लोगों को यह बात समझ नहीं आएगी कि आप अगर इस कमरे में बैठकर displace कर रहे हैं prime time news को. -हां. -You know? -Yeah. -How is that fair? But that's life. Yeah. It wasn't fair when they displaced the last person and that's how it's going to always be. And it won't be fair till the next time the next person displaces me as well. शैन भाई, thank you so much for coming in. Last question I ask everyone.
Generally, मैं कोशिश करता हूं कि 30 year old है ना तो यह perfect सवाल hit करता है. You're 30 years 30 years old right now. Thirty years from now you'll be 60. You'll be at the prime of your power, as per the current system. अच्छा. How do you see Pakistan thirty years from now? The Pakistan of 2050?
यार, I'll be honest with you. I see it. I'm a very, very optimistic person. I see, you know, a great Pakistan in the future. I see, you know, technological advancements. I see this youth bulge actually working out in our favor. I see a lot of things that, you know, are, you know, जब मैं Pakistan अब इस move हुआ था, I have a British passport तो मेरे दोस्त है, जब मैं बोला था उनसे पहली रात तो उनसे कहते यार तेरे पास British passport है, उधर job करता है, आराम करते हैं. I came back no plan, ना भी वह I am concerned. मैंने कहा यार मुझे लगता है ना दस साल में Pakistan बहुत बड़ी एक wave होगी and I'll be riding that wave and I'm very nationalistic, I'm very patriotic. तो मेरी बड़ी एक emotional belief है. मैं यह कभी भी नहीं कहूंगा कि this is what's going to happen. Yeah. देखिए मुझसे बहुत ज़्यादा intelligent लोग future नहीं predict कर सकते तो मैं जैसा बंदा क्या करेगा? लेकिन यह मैं को कहूंगा कि in my heart I see a Pakistan that's very successful. I see, the नया Pakistan that PTI imagined and may not have delivered yet but imagined at least. Yeah. Right? तो I see that and and I hope for that and I think कि अगर मुझ जैसे आप जैसे करोड़, दो करोड़, बीस करोड़ लोग हम जैसे होंगे, all try their best and keep trying and don't move abroad and don't live in The US, and come back and do your best here.
¿Qué पता है यार? मतलब, you know, optimism, hope is the most powerful weapon Yeah. In the world. Yeah. 100%, Shyan. Right? Thank you so much for coming in and sharing all the insight. Yeah. I love the fact that you're... I mean, this guy this guy has, like, three companies, 300 employees maybe across them. But the humility that you have, I feel like that's also one of the major reasons for your success. You know, I'm excited to see where you take all of these companies. I'm excited to see what you become, you know, in that in those thirty years. Thank you so much for coming. Thank you. Thank you. It's my pleasure. And for all of you guys, thank you so much for watching. I'd like to share video. YouTube वाले like to be the main engagement. मेरे के साथ रुपए click करेंगे. तो TV community community join कर सकते हैं. जहां पर हम different feedback भी लेते हैं, guest recommendations भी हैं, you can join that as well. Audio platforms वाले subscribe करोगे तो मैं गाने वाले episodes का notification मिलेगी. हमने नई podcast start की called the Pakistan pivot जहां पर हम different policy makers, government officials और, you know, cabinet members से interview करते हैं. Recently, we did an an interview with the former US ambassador as well, the former CIA director as well. So so a lot of interesting guests. Check that out. The link is down below the Pakistan pivot. But anyways, this was Sayyim Azamel Azenzidi. You are watching Thought Behind Things. Thank you so much for watching, and I'll see you in the next one.
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