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Thought Behind Things · Dec 13, 2023 · 1:44:45

Mina Salman built Bagallery from her couch — then learned how funding really works

Bagallery founder Mina Salman walks through the unglamorous middle of her story — a Wix site she calls pathetic, a one-day exhibition that lost money, two funding rounds totalling five million dollars, and the moment the Pakistani startup bubble burst and forced her to relearn what a business is for.

with Mina Salman

14 min read

A 390th episode that opens with a confession about VC mythology

The episode opens with Muzamil framing Mina Salman as someone who, unusually for a founder on his show, did not arrive with a polished origin myth. “She was able to be raw enough to tell the actual journey,” he says in his cold-open, before walking the viewer through the arc that the conversation will eventually trace: a Karachi schoolgirl who topped her class, a stay-at-home phase she calls a dark space, a couch-based reselling experiment, two funding rounds totalling five million dollars, and then a sentiment reversal that forced the company to relearn what a business is supposed to do.

Mina hails from Karachi. She did her entire schooling at PN Model School — later Bahria College — on M.T. Khan Road, never switched institutions, and remembers winning a declamation contest in year four in front of a hall of Navy cadets. “I still have that dictionary with me,” she tells Muzamil, referring to the prize. “Now I’m forty. That confidence I had as a child — I don’t think I can get it back.” It is the first instance of a pattern that runs through the conversation: Mina returning to a younger version of herself who was less afraid, and using that memory as a reference point when she doubts the present one.

”I was a top performer. Then I came home and I felt useless.”

Mina did her bachelor’s in computer science at CBM, then her MBA at the same institution while a British Petroleum internship convinced her that pure tech was not where she belonged. Indus TV and a stint at Mindshare followed. “It was very happening,” she says of those years. She was working at GroupM Pakistan as a media planner when she got married in 2007 and left her job.

The years that followed are the part of the story she does not soften. She moved with her husband first to Saudi Arabia and then to Dubai, had her son, and went into postpartum depression. “I felt useless,” she tells Muzamil. “I was a student my whole life. Internships, jobs, Indus awards, music awards — and suddenly I’m at home.” She tried teaching kindergarten in Dubai. She lasted a month. A Welsh colleague asked her, when she resigned, what she was going to do instead. “I’m gonna do something in beauty and fashion,” Mina remembers blurting out, and then walking out of the room. “I don’t know why I said it. But this is what I’m doing now, and I’m in love with it.”

Muzamil pauses here to make a personal point about his own mother — six children, an entire identity poured into raising them. “I feel a little sad that she sacrificed her life,” he says. “Her identity was just her children.” It is one of the more candid host moments in the episode. Mina agrees, but reframes it forward: “A child is just a part of your life. Your values, your career, your goals, your mission — those complete a woman. The family is a part of it. You do your thing.”

The Wix site, the dinner, and the myth that family is your first customer

Around 2014, Mina’s husband Salman suggested she try a business of her own. She resisted. “Business was for people with generational wealth — the Memon community, families who had been doing it for generations. For us, from a working class, the goal was always MNC.” She agreed to try because, as Salman put it to her, what was the worst that could happen.

The first version of Bagallery was sourced bags — Coach, Michael Kors — and a Wix website she describes without flattery. “It was pathetic. Really pathetic.” Her first sales attempt was a dinner of family friends. The folklore is that business starts with the people closest to you. Mina is direct that the folklore is wrong. “It’s not true. I had some bags, asked if they wanted to look, a few of them did, and I felt really embarrassed. They were not interested in doing business with me. Friendship is fine — beyond that, no.”

What worked instead was Facebook selling groups — she names ShEops — and Instagram. She started flying to outlet malls in Europe and the US, taking photos and videos in real time, and posting them as stories so customers could watch her source. When Huda Beauty’s first liquid lipsticks sold out in a day in Dubai, customers started asking for them by name. Mina, who had not heard of the brand, walked into Sephora, learned what it was, and began stocking it. By 2017 the company had a small Karachi-based team — including co-founder Aslam Mishra, a close family member running operations on the ground — and Bagallery ran its first real exhibition at the Royal Rodale in Karachi. It lost money. “It was a huge loss,” she says. Her husband had flown to Spain and bought too much Zara inventory. The marketing budget was ten thousand rupees, handed to Mishra to give to an influencer. Anoushey Ashraf, Sunita Marshall, and Yael Yael Sarhadi showed up anyway. “I give it to people who come in your bad days, for peanuts, literally peanuts. They came in and gave the show hype.”

What Bagallery actually is now

Muzamil presses Mina for a plain description of the business, because, as he puts it, he is the new guy and has never bought anything from her platform. The answer: an e-commerce portal, women-centric, that began with bags and shoes, added imported beauty as the growth wedge — The Ordinary, Tarte, the brands that were hard to find in Pakistan — and then pulled in local players (Unilever, L’Oreal, Hemani, Masarrat Misbah, Zero Makeup by Nabila) as the country-side maths got harder. Around 2020 it added a private label, Vibe, for fashion. The split today is roughly ninety percent women, ten percent men, mostly perfumes and shoes on the men’s side. Beauty — skincare, makeup, haircare, tools, perfume — is the forte. Fashion is seasonal.

Mina is clear about how Bagallery differs from a player like Daraz or a fashion-first house like Laam. “Laam’s scale is different. We work on seasonal basis with brands. Our main forte has always been beauty.” It is a deliberate narrowing, and it is the kind of choice that becomes legible only after the bubble bursts.

The counterfeit accusations — and what was actually happening

Muzamil raises a point that he says was circulating in influencer circles around 2019 and 2020: the suggestion that Bagallery was shipping counterfeit goods. He frames it carefully but does not let it go. “Trust is the bigger question in Pakistani e-commerce. It’s why Daraz never flew the way Souq or Amazon did.”

Mina’s answer is structural. The fakes accusation, she says, was scaremongering — but it landed because the company genuinely was not ready for the growth it was experiencing. “When our business suddenly grew, we were not ready for it. Operationally we had challenges. Orders weren’t delivering on time. Riders didn’t know how fragile and expensive the palette inside the box was, so they’d just throw it. Lipsticks would melt. But the melted lipstick was original.” She tells a story about discovering she had unknowingly sold a fake Tory Burch bag early on, driving to the customer’s house to return the money, and refusing to keep it in the catalogue. “From day one, fakes were never an option. If someone can afford a four-lakh bag, good for them. But if you’re getting a four-lakh bag for twenty thousand, please use your common sense.”

The fix, in her telling, was a public-facing one: a return to Karachi for an in-person event, Glamfest, where the website was converted into a walk-in mall and customers could pick up the products themselves. “People actually saw the products. The Ordinary, all original. That built credibility.”

Two rounds — and the part where she admits she didn’t really know what a startup was

Bagallery raised a roughly one-million-dollar pre-seed in 2020 and a four-million-dollar round in 2021. Muzamil’s interest, he says, is precisely that this is not a clever app or a deep-tech moat. It is a digitised version of the kind of multi-category store you find on any commercial street in Pakistan. “Pakistan doesn’t need very innovative ideas. Pakistan needs basics. Done well.”

Mina’s account of how the first round closed is the most disarming passage of the conversation. “Our fundraising experience was very simple and very basic,” she says, “because we didn’t even know we were a startup.” Her husband, while she was in Dubai, attended one of the Pakistani startup conferences and got introduced to a VC who liked the idea. “When you start swimming in the big sea, that’s when you find out about percentages and evaluations and this and that. A whole new world opened up.” The pandemic helped — online ordering went vertical, sales spiked, and investor appetite for Pakistani e-commerce moved up the priority list alongside fintech. The first round, she says, came “more like, in half-sleep, somebody gave it to you.”

The money went into two things: a real warehousing facility with proper assembly-line flow, and a real website. Her previous WordPress site had crashed under a White Friday campaign with two thousand concurrent users. “We were literally crying. Until then it was family-and-friends money. We put our lifetime savings into this. After the funding came, we understood — this is how it should be. You need more money. The way we were going, it was hand-to-mouth.”

She returns several times to a line that anyone who has raised will recognise: “Founders, founder vision, founder mission — that’s what matters most in funding. Because there are ups and downs in every business. The process is painful. A year, minimum. Back and forth. Data, terms and conditions, semicolons and full stops. You have to be very, very patient.”

The moment the music stopped

Muzamil walks Mina through the macro shift that defines the second half of the conversation. From 2020 to 2022 there was, in his framing, free money and a valuation game. By the end of 2022 it had flipped, and Pakistani startups began to fall like dominos. He cites Faisal Aftab telling his founders to hold off as long as they can.

Mina does not soften the impact on Bagallery. “When you’re flying high and everyone else is flying high, you put a lot of money into marketing.” Glam fairs in Karachi and Lahore. Heavy influencer spend. Then the dynamics of the country changed. “It’s difficult for consumers to buy groceries. It will not be easier for them to buy skincare and makeup. You have to sense — do I do fashion or do I eat first.”

Her response was, in her own word, fundamentals. She and Salman waived their salaries for a period. Roles that used to belong to different people were merged. Credit terms with vendors were renegotiated. The private label, which had been spreading into glasses, belts, shoes, and socks, was pulled back to what customers actually wanted. Existing inventory was sold down before any new buying. “For the last six months we’ve been constantly churning. The result is we are almost profitable now. When a bubble bursts, everyone’s senses come back. You set your foundations.”

Was raising VC the right call?

It is the question Muzamil asks her directly, having now walked her through both the up and the down. Her answer is unhedged. “Absolutely.” Her reasoning is class-based, and it is the cleanest articulation of her worldview in the episode. “In our country, there are people with generational wealth, and then there is a whole lot of talented people who don’t have generational wealth. For us, who don’t have generational wealth, it’s important that you get that push so the idea reaches more people.”

She is also clear about what changes when VC money enters the picture. Muzamil sets up the distinction — that a VC’s model is not to extract dividend from a profitable business but to multiply the invested money through scale or exit, because most of their other bets will fail. Mina accepts the framing fully. “We just want to put the profit back into the business. Scale it more. Long-term you want it to mature to a point where someone is interested in it, then you can let it go, hand it over, get your thing, and maybe start something new.” The honest part comes next: “When this whole thing was running, none of the startups were profitable. They were just playing on growth and evaluation and scale. Profitability was nowhere inside. Nobody was talking about it. Now we are.”

She is also generous about her own investors. “We were very transparent. Back to back meetings. We told them — this is where we’re starving, this is where we’ll get through, if we get this we’ll make it, if we don’t we’ll drown. They bought the idea because end of the day, no investor wants the business to fail. There are lives attached to it. Bread and butter for people.”

The import ban, and the slow tilt toward local

Muzamil raises a structural point about beauty in Pakistan: it does not really exist as a manufacturing base. Even local influencer-led skincare brands assemble in Pakistan from raw material that originates in China. When the import ban hit, even L’Oreal had to scramble to localise.

For Bagallery, the impact was material. Stock got stuck. “It would be very wrong to say it didn’t impact us,” Mina says. The response was a forced tilt toward local vendors — fashion brands, beauty brands that could produce here — and a strategic conclusion that the tilt should outlast the policy. The portfolio that started as fully imported went to fifty-fifty, then to roughly seventy-five percent local, twenty-five percent imported. “Now we want more local brands and locally-made products from Pakistan. Even if the source is Chinese, locally made is better. People are getting more aware. There is a politics to it too.”

The five-year north star: profitable growth, and the case for collaboration

When Muzamil asks Mina to name the long-term vision, she does it in three words. “Profitable growth.” Growth that does not hurt the business. Margins held. Stock investments made mindfully — not “let’s add belts, let’s add socks” because the white label permits it, but only what the consumer actually wants. “You don’t become ASOS overnight. It takes a lot of time.”

And then, possibly, collaboration. Mina is clear about the language. She does not say acquisition first, she says collaboration. “I love the concept of collaboration. I don’t believe in competition. There is always collaboration. But in our country, people are scared.” She is open to a merger with a marketplace that wants to move toward fashion — Muzamil floats the possibility, and mentions a Turkish, fashion-led organisation that was reportedly interested in Daraz at one point — provided the visions align. “If our good things go with them, and their good things come to us, why not? I don’t have the ego. If the business blooms better there, then it blooms better there. The people working in the company go into a bigger company. So many synergies.”

Pakistan in 2050

Muzamil closes the conversation, as he often does, with the long horizon. He asks Mina, without ifs and without the demographic-dividend shortcut, what Pakistan looks like in twenty-seven years.

“Pakistan will bounce back. Pakistan has always bounced back,” she says. “There is so much talent. The startups we’ve seen when good times came — we’ve seen great startups, great ideas, scaling. We’ll be more tech-integrated, like our neighbours. We’re still a little behind. We’re not going to be that behind for long. I will see days, inshallah, when people order fuel online the way we do here. The world is becoming a global village. Ideas don’t stay separated. Ten or twelve Pakistan-based startups will be picked up internationally and merged with global companies, and we’ll go out global. We just need the right mindset. We become very negative in between. That’s wrong. Pakistan has made a lot of things possible.”

By the end of the conversation, the through-line is hard to miss. Mina Salman is not selling the boom or apologising for the bust. She is describing a business that learned, expensively and in public, what its actual fundamentals are — and a founder who learned, before the business did, that her own identity could not be subcontracted to anyone else. Muzamil signs off and reminds the comment section that the worst, by the indicators, has passed.

Full transcript
Muzamil

Welcome back to the three hundred and ninetieth episode of ThoughtBandThings. Today is the 12/13/2023 and आज हमारे साथ एक बहुत ही खास मेहमान मौजूद है who founded the company called Bad Gallery. They do beauty and fashion products. Beauty more so. जहां पर अगर आप लड़के हैं और आपको नहीं पता था वो तीन को most likely पता होगा. But आपकी किसी लड़की जानने वाले ने definitely इनसे कोई ना कोई pallet मंगवाया होगा, कोई ना कोई lipstick मंगवाया होगा, कोई ना कोई perfume मंगवाया होगा. Particularly COVID के time के ऊपर when everything was closed these were the only people who were doing beauty products across Pakistan and they have grown radically over the last few years. इस conversation में सबसे मज़ार बात यह है कि मीना was very raw, very authentic and you can really tell कि you know she journey बड़े सारे लोग आते वह एक बड़ा सा vision लेकर आते कि जी हमने तो पता नहीं क्या सोचा? क्या हमारी thought थी? जिससे हमने business start किया. She was able to be raw enough to tell the actual journey. I mean बाकी की भी actual होती है but in her journey you know बड़े simple तरीके से जिस तरह हम आप एक business का सोचते हैं उन्होंने वह शुरू किया उसको आई था इसका exposure जैसे जैसे business को मिला, जैसे जैसे growth आई, उन्होंने explore करती गई and eventually she was able to raise money twice once for a million dollars then $4,000,000 फिर उसके बाद downturn भी आया. जब startups का collapse होना शुरू हुआ Pakistan में तो उस point के ऊपर उन्होंने किस तरीके से अपने आप को secure किया, किस तरीके से finally वापस पार towards stability उन्होंने ढूंढा. We had an extensive conversation around that entire journey. अगर आप channel पर नए हैं तो हमें subscribe करना मत भूलिएगा. अगर आप channel पर पुरा रहे हैं तो हमें like करना मत भूलिएगा. अगर आपकी कोई thoughts है तो comment section में ज़रूर आऐंगे. मुझे बताएं और overseas पाकिस्तानी can help us remain independent for as long as possible by going to the link down below stripe की जहां पर आप हमें support कर सकते हैं. But anyways here is मीना सलमान on TVD Go, TBY studio. मीना, how are you? I am doing good. Thank you so much for having me. Thank you for coming on the show. मैं conversation को थोड़ा सा शुरू करूंगा. Just trying to understand क्या आप पैदा कहां पर हुई हैं और early life आपने कहां पर गुज़ाई है? So basically I hail from कराची.

Guest

So, कराची में पली बढ़ी, वहां schooling की, वहां college की और even my जो मेरी first two जो jobs थी वह भी कराची में थी. So, कराची actually just flows in my nurse. I'm highly addicted to कराची apart from all the धुआन, कूड़ा and you know but कराची I think it's something, it's a very neglected city of Pakistan but जो वहां पर रहते हैं, जो उनसे मोहब्बत करते हैं वह उनके लिए कराची is everything. I'm on a Makes makes sense. Sense, Tell me about the schools

Muzamil

जो आपके primary, middle, high school कहां कहां पर गई? O levels क्या, O levels क्या, FSC की, metric क्या? Run me through that.

Guest

So जब I remember कि हमारे ज़बाने में I, we were always like one no family जहां एक बार मैं अबू ने दाखला करा दिया बस वहीं पर थे. अच्छा. So, हमारे कोई जाने वाले थे they were in navy so they told us कि यह बहरिया college कराची है उस वक़्त and वह N 0 R E 1 होता था. वहां it was basically on MT खान Road. Right. जहां beach luxury hotel था. So वहां पर वह school था. उसका PN model school के नाम से था जब मैंने वहां पर admission लिया. So अमीर बुने करा दिया. इसको जो पाचकल FS two लोग बोलते हैं so it was prep two. Prep two, prep one में चले गए, बहुत रोना धोना हुआ. I hated school लेकिन उसके बाद फिर मुझे school, I really enjoyed doing school. I started like getting lot of awards and you know every year I used to be standing first in the line. So, you were like a bright student generally? Very, yeah very very I hope very कुछ teachers वगैरह लेकिन जो मेरे friends हैं school के वह अभी भी they remember and they know that I was always you know top performer in the class, आगे बैठना. Nerd थी sports में बहुत बुरी थी which I regret क्योंकि now I am 40 so I मुझे लगता है कि मुझे बहुत feel होता कि जो body वह उतनी young नहीं रही. Exactly, तो वहां से किया फिर उसके बाद देखते देखते OA levels वक़्त बहुत new था and I got little chickened out. O levels में जाते जाते, सारे friends metric कर रहे थे so I just मैंने भी metric कर लिया. Metric के बाद वह different colleges में admission होता है, कुछ समझ नहीं आ रहा था. मुझे मेरे मेरे school में इतनी recognition थी like everybody knew who I am, who my mother, father is, बड़ी बहन कौन है, छोटी बहन कौन है? You know I was like top performers वह सबके kind of आंखों का तारा थी तो मुझे उस नई जगह पर जाते हुए I still remember कि मेरा Saint Joseph में admission होते होते I again chickened out और फिर मैंने कहा नहीं मुझे अपने comfort zone में रहना है. So, उसमें रहते रहते मैंने अपनी FSC भी complete कर ली और फिर उसके बाद I know, you know आपको जब colleges में जाना होता है वह एक, I never knew कि there is a world outside my school और वह काफ़ी harsh है और उसमें lineओं में लगना पड़ता है forms के लिए और बड़ी मेहनत करनी पड़ती है. So बस वह सोचते सोचते फिर काफ़ी मुझे उस वक़्त था. मुझे IT का बहुत shock था. मुझे यह बताइए before before you go forward. First मुझे यह बताइएगा कि so you did your entire schooling from one school end to end कोई left right नहीं देखा? नहीं कोई भी नहीं. How was बहरिया? Was it जिस तरह MK generally होते हैं standardized

Muzamil

उस तरह का school था? Was there a lot of co curricular beyond I mean obviously you weren't into sports but you know debates होती हैं, declamations होती हैं and stuff like that. Was there that happening and in terms of the scale of the school क्योंकि आजकल बहुत ज़्यादा schools जो हैं वह छोटे घरों में बने होते हैं, right? So was this a proper campus? Tell me a bit about that. It was a beautiful,

Guest

huge, humongous campus. बहुत बड़ी बड़ी ground थी. Boys के लिए अलग ground थी, girls के लिए अलग ground थी. और मतलब classes बहुत अच्छी थी, बहुत बड़ी बनी हुई थी. There were lot of activities for children. I remember declamation contest में आई, always used to go और every month there used to be something going on. Basically it was, it was a navy school but इसमें काफी सारी जो population थी वह civilians की भी होती थी. Right. तो उस वजह से जो teachers बाहर से आ रहे होते थे तो बहुत ज़्यादा sports contest होते थे like all the time there used to be something or the other going on. मुझे आज भी याद I don't know it's appropriate to say I was, I was in year four class four में थी और हमें as a filler उन्होंने declamation contest में डाला था और I was a little very tiny girl और वहां पर बहुत सारे cadets बैठे हुए थे और यह मैं अपने husband कभी वाक्या सुनाती हूं और he was like, ok, अच्छा. I still have that dictionary with me and I still remember how I did it मतलब इतनी बड़ी audience में जाकर because we had a huge auditorium. Right. जहां पर हर वक्त you know back and forth कुछ ना कुछ होता रहता था, shows हो रहे हैं, I was like, really are they clapping for me? And when I came out, I saw a few teachers. They were running after me that, you know, आपने इतनी अच्छी, आप इतनी छोटी से हैं और आपने इतनी अच्छी confidence के साथ कैसे कर लिया है? But I think वह दंबल गोव वाला confidence अब मेरे अंदर नहीं आ सकता because you know आपको पता नहीं था. So वह बहुत happening school था हर लिहाज से. Very active. Do you think like those

Muzamil

were instrumental in building the sort of person that you were? The the ones beyond the पढ़ाई. The ones जो कि again यह आपको पढ़ाई distinctly याद है ना यह experience. But आपने साथ ही उस उसी के साथ आपने एक कावियत add किया which I find very interesting. आपने कहा कि अब वह वाला confidence नहीं है. So originally मेरा सवाल यह होना था कि do you think कि आज आपके confidence की बड़ी वजह वह है लेकिन आपने शादी बता दिया कि आज वह वाला confidence है ही नहीं to begin with. Tell me about that you know experiences like these how important do you think are they for for young children growing up? दुनिया भर में technology बहुत evolve कर चुकी है. अब आप घर बैठे एक mobile phone से पूरी दुनिया में किसी किस्म की भी different assets, stocks या even cryptocurrencies ख़रीद सकते हैं. जहां पर यह technological evolution आए वहां पर भी unfortunately हालात ऐसे हैं कि economy एक ऐसी जगह पर पहुंची हुई है कि बड़े आजकल बुरे हालात हैं, inflation बहुत ज़्यादा बढ़ रही है, savings हमारी deplete हो रही हैं. ज़्यादातर लोग investments करते ही नहीं हैं और जो करते भी हैं वह 90% losses unfortunately बनाते हैं. इसी problem को solve कर रहा है शर्माया p k जो कि अपने financial trading platforms पर trainings भी offer करता है और data भी offer करता है जिससे आप पूरी दुनिया की markets खासकर पाकिस्तानी markets को आसानी देख सकते हैं. अगर आप लोग अपने investments और trading में struggle कर रहे हैं तो I would definitely urge you to check out शर्माया financials platform It's a remarkable place जहां पर आपको बहुत interesting you know reports के through data भी मिलता है, investment की advice भी मिलती है और ख़ासकर उनकी trainings जहां पर उनके experts जो हैं वह आपको crypto और stock market और commodities और assets के अंदर trade करके पैसे कमाना सिखाते हैं. So check out the platform and check out their trainings. Now back to the podcast.

Guest

I think यह वाली experience एक तो आपको बताते हैं कि आपके एक छोटे से bubble classroom के bubble के बाहर एक बहुत बड़ी दुनिया है और एक बहुत बड़ा you know theater है, एक बहुत बड़ा stage है जिसके पीछे लोग ही लोग हैं. तो वह आपको जब आप उनके सामने जाते हैं and the first time आप जब नज़र उठाकर देखते हैं you know you like कि ok, this is, you know, सब लोग मुझे देख रहे हैं इस वक़्त और मुझे इस वक़्त, you know, घबराना नहीं है and I have to be obviously वह वाला जो confidence अब नहीं है लेकिन वह जो experience है जब भी मैं life में फसती हूं या मुझे लगता है कि you know I doubt myself वह वाला experience मुझे याद आता है कि यार आप इतनी छोटी सी थी you were in just year four I don't know मैं I think आठ नौ साल की थी and I I I did that. जब उस वक़्त यह कर लिया तो अब

Muzamil

you know, अब कोई डर नहीं होना चाहिए लेकिन obviously. Why do you think वह confidence चला गया? यह बड़ी आपने interesting बात किया. I wanna talk about that, right? कि when you're younger, more often than not आप मैं अपने बेटे को देखता ढाई साल का है वह और वो literally दुनिया में ऐसे धंधानाता फिरता जैसे he owns the world right? Absolutely. But then you see adults and they just worried about everything they are worried about sharing their ideas they are worried about मतलब ऐसी basic-बासी चीज़ों के ऊपर confidence आपका मिलेंगे. मैं तो कोई बहुत बड़ी बात भी नहीं कर रहा कि आप एक बहुत बड़ी audience पर आकर बहुत बड़ी सी बात करें. What happens, do you think?

Guest

I think ageing. जब देखिए I was young जैसे मैं हम लोग जैसे rides पर जाते हैं मैं बहुत बहुत बिंदास होकर बगैर किसी डर के I used to go on rides but now I have to go on a ride I will think three four times. I think जब आपकी कंधों पर responsibilities होती हैं, आपको लगता है कि people are you know you're aware that people are judging me and they're going to say something about me. And if I'm sensitive, मुझे शायद यह बात अच्छी ना लगे. So, वह जब चीज़ें आपके कंधों में बहुत सारी ज़िम्मेदारियां और bores पड़ते हैं and then you like I have a family and I have a son and I have a husband and I have in laws. So, सब वह मेरे बारे में क्या सोचेंगे? So, वह जब सारी चीज़ों के बारे में आप सोचते रहते हैं so, it kind of थोड़ा सा आपको डल कर देते बोल करना शुरू रहते हैं. Yeah. I think responsibilities

Muzamil

play a huge role मुझे अम्मिल. Interesting. You're the middle child. Yeah. Right? What did your older sister do? My older sister is a stay at home mom also. पढ़ा हुआ था उन्होंने? उन्होंने भी bachelor's किया था but उनकी शादी कर दी गई. और मतलब major क्या था? उनका major was marketing also. Interesting. She really enjoyed it. You on the other hand decided कि जी मैंने IT करना है. This is early two thousands, right? So this this is a time जब IT as such exist नहीं करता public में. बिल्कुल. Did you have someone around you? आपके कोई cousin वगैरह थे जो उसको IT कर रहे थे? Aspirationally, how did you come about this idea कि ok, maybe I need to pursue computer science?

Guest

मुझे कोई उस वक़्त, you know, as such aspire नहीं करता. I used to do जो मुझे अच्छा लगता था. I remember उस समय में computer labs होती थी. शायद आप relate ना कर पाओ तो AC वाला कमरा होता था उसमें computers होते थे अक्सर जूते हुए तो आ करके जानते थे और यह CPU है, यह monitor है, तब mouse भी नहीं होता था और उसको ऐसे on करते हैं, ऐसे off करते हैं. So, you know that whole experience of going into computer lab उसने मुझे बहुत inspire किया और मुझे लगा कि this is it और हमें games खेलने की इजाज़त मिलती थी और dev वाली game होती थी और बहुत ही आजकल के बच्चे तो ख़ैर उसको समझ नहीं सके कि कितना time लगता था. So, मुझे लगा कि, you know, this is I want to do. So, by the time I reached in grade nine, ninth year मैंने कहा कि मुझे bio नहीं करनी. I dropped out bio. I went along with physics, maths and computer science and chem. So, chemistry I wanted कि अब मुझे कुछ tech में करना है because, you know, उस वक़्त हमें C language पढ़ानी सिखाई at that time. मुझे वहां है. वहां high school के अंदर उन्होंने पढ़ाना. जी जी जी. वह वह algos वगैरह वह काफी मुझे I was really good at it. I loved working with coding और वह algos बनाना और वह flow charts बनाना. So, that give me that confidence कि मैं इसमें अपना career कर सकती हूं and hats off to my parents. They didn't say anything to me. Yeah. They were like आपको जो करना है आप करो और by the time I was in grade 11 मैंने फिर chemistry drop करके फिर computer science ली. Right. So, IT was always kind of, it always inspired me कि tech is something जिसमें आगे future based करता है. Now we all our experience के it's all about tech now. Yeah, makes sense. And so, you graduate in my understanding is 2001.

Muzamil

Yeah, absolutely. And then you started applying for colleges. So tell me about that. Where did you end up going and what was the thought process behind your applications?

Guest

Basically, उस वक़्त जब मैंने year 12 ख़त्म हो रही थी so I started asking my friends कि क्या करना है? कैसे कौन से college? So कोई इस्लामवाद से बंद लड़की आई थी. She was like वहां तो FAST है और गुलाम इस हाक institute है और नास्त हैं, यह बहुत अच्छे जा रहे हैं. I think FAST वालों ने कराची का भी उन्होंने campus खोला है. So I think we all should go there और फिर पता लगा कि जी इसकी तो तैयारी करनी पड़ती है. यह वह वाले exams नहीं है कि अब आपने material वाला डट्टा मारकर, FSC वाला मारकर, आपने past papers कर ली अब तो यह proper आपको अपनी vocabulary पर काम करना है and things like that और उस वक़्त समझ में नहीं आ रही थी लेकिन then my eldest sister she guided me so वहां पर उस ज़माने में बड़ा मशहूर अनीस हुसैन institute होता था. So we all took admission in at that time. This is like a admissions test जी जी type as बिल्कुल. Well So वहां पर किसी ने बताया कि जी IBM एक institute है लेकिन वह तो बहुत बहुत मुश्किल institute है. I was like, नहीं नहीं मैं तो जाऊंगी नहीं. So मैंने पहला test दिया Zabis का, I failed. अच्छा. And that was first failure of my life. The first time मतलब इतनी pampered child in school, सबकी favorite and I failed the test and my my sister she she was going for her masters. She she was very chilled out. She got in And I was and everybody was like, how could you feel? And I failed that test and I really went in depression. But then I was like, ok, this is not my first option. My first option is fast. So, fast का test जी हम लोग गए सब मिलकर देने के लिए बहुत मुश्किल test है. Fast में ही हुआ था वह भैंस colony के पास. जी जी वह तो बहुत दूर था उस I wonder yeah. तो वहां गए I was like कि यार मैं आऊंगी कैसे लेकिन खैर test हुआ अच्छा नहीं हुआ. So in my heart I knew I might not be able to get in. वह भी fail हो गए. उसके बाद में बस कोई option ही नहीं थी. यह दो options थे एक established और एक fast and I flunked in both of them and I didn't have a third, you know, कहां देखूं? फिर I decided किसी ने बताया एक और institute भी है, CBM है, इतना ख़ास नहीं है. But वहां पर सब parties होती हैं. You know, you know, सुनते हैं लोगों से all the stories. तो

Muzamil

वह बहुत party type institute है but you can go apply there. क्योंकि वहां पर अभी भी computer science उन्होंने खोला है. So, I applied there and test was pretty easy and I just with very heavy heart I was not happy. Did you at some point decide कि यार think, decide तो नहीं but did you think कि यार maybe I should take a year off and and reapply next year? या did you think कि यार नहीं करना तो time पर ही है. Did you have that pressure on you as well?

Guest

बस अब आपका हो गया ना admission, अब जाएं और जाकर आप पढ़ाई करें और कुछ करके जाएं. That's your life now. Absolutely. Forever. How was CBM?

Muzamil

Obviously because for you that was more like कि यार, जाना कहीं और था. Now I'm condemned to this fate.

Guest

Was it as bad as you thought? CVM was life changing experience for me. It was absolutely the friends I made there are like, you know, we are really close until now. So, वह जो experience था, I think CVM what did with me and lot of my friends and you know it always does, it polishes you up. Presentations, you know we had this tradition of getting ready, getting a new dress made for presentations and getting you know decked up and बहुत उस वजह से नया नया था computer science. So, जो teachers भी आए थे they were very like, they were very conscious about what they were teaching and they really wanted to put an effort. Right. So, हमारे ज़माने में it was not like कि बस सरसी उतार दो या बस आ गए, lecture हो गया और मुझे बहुत शौक था पढ़ने का. I really wanted to excel. I got scholarship also throughout my college until India I was on scholarship. Interesting. तो उसके लिए मुझे भी था कि मेहनत करनी है. So class ख़त्म हुई teachers के पीछे भागना, assignments लेकर भागना, late night experience करना, combined studies करना. So वह जो experience था I think that was, that was bold. Pakistan

Muzamil

में universities, up until universities kids by and large, boys or girls. Yeah. Girls more so but boys as well are largely sheltered by their families, right? वह आपको वह independent thought की इतनी इजाज़त ही नहीं होती कि ज़्यादा कुछ सोचो नहीं. आप maximum यह सोच सकते हो कि यार अच्छा मैंने Netflix या movie कौन सी देख ली but इसके अलावा आप सुनो मैंने कहा Netflix भी नहीं था तो TV channel ही आप decide कर सकते थे I guess. But beyond that you generally cannot make any decision in your life. University में आप चढ़ ली जाते हैं तो आपके सर पर होता है आपने course drop करना है आपने course उठाना है आपने अपने हिसाब से late night study है तो है exams जो है वो तीन तीन महीने बाद आ रहे हैं versus पूरा पूरा साल के बाद. That's a different experience in lifestyle altogether. How did you, how was your experience in इस context में to when you when you finally got that independence and that sort of independent thinking जो कि university में लौका मिलती है generally? First of all मुज़ामिल it was my first co ed experience after

Guest

doing my twelfth मतलब FSC के बाद it was my first co ed experience so it was quite different with for me like you know sitting with the boys and how they hoot in the class और वह कैसे मज़ाक करते हैं और वह कैसे you know मैले type भी होते हैं. So वह मेरे लिए एक it was a life changing experience but इसके अलावा I thoroughly enjoyed my college. एक तो आपको independence मिलती है, आपको समझ आती है, आपको यह लगता है कि you know आगे जाकर मुझे अपना career कैसे बनाना है या and you have people, you have seniors to look up to and you know there's so much happening in in you know in university like bake sales हो रहे हैं. Seatment was very happening at that time. मतलब every week there used to be some kind of a day, blue day or red day or green day और कुछ dramatics की कुछ society है वहां पर कुछ theater हो रहा है, you know, कुछ contest वगैरह हो रहे हैं, अब बसंत हो रही है. So it was, it kind of, yes, it kind of made me independent also and I was actually, you know, lost in the whole, you know, beautiful world that was built around me. But I always wanted to excel in my studies. So, वह वाली चीज़ क्योंकि अगर कहीं entertainment है और आपका कल exam है, नहीं I will go Exam is always primary. I will study because I want to, I don't want to waste any money. So, मुझे करना है. How many, how many girls were there in your class? Generally, computer science is,

Muzamil

is, is more tailored towards engineering

Guest

generally is, right? So, what was the ratio at CBN? I think there were more boys. I think दस लड़के होंगी. Out of, 30, Out

Muzamil

27 अगर आप. So 25% girls and 75% वह. Again because you just now for the first time were experiencing co ed. In hindsight now if you look at year जब आते हैं तो a lot of these boys particularly and I want you to really channel the energy towards the boys because I know मेरी audience में बहुत सारे बच्चे हैं जो FSC में होंगे, A levels में होंगे, आने वाले वक्त में या already first, second semester में होंगे. As a woman was it just you went to university and everything was great? या in the first couple of years there was an adjustment period where आपने बोला ना मेला boys. हम लोगों ने relegate किया भाई ऐसी चीज़ों को यार वो तो मेला है. Right? But more often than not it's these boys who really don't know how to interact with the opposite gender and end up doing a lot of stupid things that they shouldn't be doing in the first place. Society more often than not अब recently क्या करना शुरू हुई है कि उसने उन boys को ostracize करना शुरू कर दिया है. मेरा मसला यह है कि जब आपको पता ही नहीं होगी कोई चीज़ तो how do you even try to fix it? Yeah, absolutely. Right? So if I were to ask you, if you were to talk like, if you were talking to an 18 year old boy who just started university today based on your own experience, what were some of the things that you would tell him? Absolutely. Because my son is माशिला 15 now. So I can actually understand

Guest

looking at him, his hygiene habits, you know, not changing uniform. पूरा पूरा शाम हो जाती है, you know, ten:zero and he's studying. So, I think उस ज़माने में I was 18 also but now, like like a 40 year old mother I can actually understand कि जब आप university जाते हैं सबसे पहली चीज़ जो आपको I think I think सब try कर रहे होते हैं कि अपनी you know looks पर और उस पर थोड़ा सा आपको you need to work on that. Right. Yeah and then I think बहुत सारे boys उसमें they were coming from interior sin also. Right. And by the time they graduated they were like, they were eating. वह polish हो जाती है ना universities polish हां करती बिल्कुल. But in terms of their interaction with girls particularly. It was around our time it was very safe. Was not like, you know, काफी platonic सा relationship था. It was very straight forward. It was not like, you know, relationships and all. या beach में कुछ एकादुका होते हैं who really, you know, fall in this awe of, you know, studying with the girls. And this is around 02/2002. So so उस वक़्त एकदम से, you know, आप खुलते हैं तो वह थोड़ा सा कईयों के लिए संभालना मुश्किल होता है. But I think right now मुझे लगता है आजकल के boys, they are very prim and proper. Are very educated. They are exposed to social media. They understand the truth. क्या करना है क्या नहीं करना है? Right and wrong. और वह expose हो जाएंगे. उनकी video viral हो जाएगी and things like that. I am sure बहुत सारा काम अभी भी है as a society हमें करने को. But you need to be aware of what you're doing and, you know, where you're investing your energy and how, like, अच्छे तरीके से आप अपने आप को portray करें. यह चीज़ें थोड़ी सी ज़रूरी हैं. इसके अलावा I think best अब फिर आप age के साथ learn करते हैं. You know, आपके साथ bad experience भी होते हैं, अच्छे भी होते हैं but I think it's a part of the whole learning experiences. लेकिन हमारे जमाने में उस वक्त एक ख़िलाब बात थी जो आपने अच्छी point out कि we used to stereotype people a lot.

Muzamil

Seven years old. You are my brother's age. So, मैं उन लोगों को देखता हूं तो वह बेचारे में इस वजह से कहता because वह दोनों side में मार खा गए. उनको बड़ों ने भी गलत चीज़ें सीखाई और फिर उनकी अगली generation ने भी उनको बोला कि यार आप लोग दस्तीन बैठ है. बिल्कुल. But, but, but yeah, that was there, like it was and in that generation मुझे वह confusion बहुत नज़र आती है because they grew up with a certain set of values. बिल्कुल.

Guest

But the world as it has evolved those values have radically changed. बिल्कुल बिल्कुल. Everything has changed but I think हमारी generation की यह बात अच्छी है कि हम लोग अब काफ़ी adaptive हैं. So now जो चीज़ें हमारे ज़माने में it used to be a big taboo, we are ok with it. With our children. You know, it's it's their life, it's their choice. Yes, यह values हैं यह आपको follow करना है. But अगर आपको decision making करनी है for example my son wants to go into music industry, I will not stop him. If he wants to become a photographer, I will not stop him. I will just tell him बेटा go get a degree.

Muzamil

The other way is कि क्योंकि अगर उस बच्चे का interest है ना तो वह truck driver ही नहीं करेगा. Truck driver is a in that space it's the bottom of the food chain work जो कि हर space में होता bottom of food chain आप start कहीं ना कहीं से करते हो. But eventually वह हो सकता है वह keep trucking जैसी trucking company में हालें पूरी पूरी तो it's it's it's there's no good or bad it's just that excel in whatever you wanna do. Absolutely. And take ownership in in in what you're doing, right? Do you think your parents pushed you in in doing things? Yeah, do you think you had a fairly,

Guest

you had fairly supportive parents in that aspect? I think उज़माने के लिहाज़ से they were very very supportive. मतलब I was allowed to choose the career of my choice हालांकि इस वक्त doctor engineer का बहुत एक वह था push होता था हमारे सामने doctor बनो या engineer बनो. BBA, MBA बहुत मतलब any साथ था. जिनका कहीं नहीं लगा वह BBA, MBA करने चले. Right था. तो obviously there were certain values मुज़मिल like बारह बजे जाकर concert बारह बज गए हैं, concert शुरू नहीं हुआ, हमने के phone आ रहे हैं. हां हां. और मेरी गाना तो सब लेने दे रहे हैं. लेकिन हम लोग इतने submissive थे कि घर आ जाते थे. हां. और इसका regret नहीं था कि concert नहीं सुनने को बोल रहे Inspiness miss हो गया. मेरी तो पूरी ज़िंदगी जाना है, trauma में घुस रही है. नहीं, अमूबू का बहुत वह था कि बेटा हम पैसे लगा रहे हैं, आप पढ़ रहे हो, आप अच्छे कर रहे हो लेकिन यह चीज़ें हैं, यह do's and don'ts हैं, यह आपने I was like my parents were very progressive but they were strict. There was a lot of sense of responsibility Absolutely. तो वह वह चीज़ें थी and I was very happy to take that responsibility. I wanted to make my parents proud till this day. My mother she sees my interviews and you know she goes on my blogs. She's, I, she's like my you know things. That gives me अंदर से कुछ. Validation, हां हां. Mummy को अच्छा लग रहा है. So, it's, it's very important. So, उस ज़माने में भी यही था कि यह जो values हैं, जो अम्मी अबू ने set किए हैं, यह चीज़ें यह नहीं अगर ग्यारह बारह बजे आपका cutoff time है चुप करके आप घर आ जाएं. Right. आपने बहस नहीं करनी है. So, हमारे लिए वही एक इतनी बड़ी चीज़ थी कि हमें अगर combined studies पर जा रहे हैं या हम दोस्तों के साथ lunch पर चले गए या dinner plan वन गए, it used to be a big thing for us. So वह वह चीज़ एक it it you know and we we need it like we learn how to value those things also. Like आजकल unfortunately children like you know they just I don't have to say this but they look at their parents like you know ATM machines के like my son lost his headphones and he was like order Amazon. सुबह order किया, शाम में आ गया. You know headphones loss हो गए कोई मसला नहीं है. आप रात तक आपके पास we have a new set of headphones.

Muzamil

दो minute रुको, सोचो फिर करो. अब आपको instant फ़ौरन फ़ौरन चाहिए. Are just jumping on things. मुझे यह बताइएगा. So you did a computer science degree? Yeah yeah yeah. How how were like आप कहा पढ़ाई में बड़ी अच्छी हैं? Yeah. बड़ी अच्छी थी. But computer science की दो sides हैं एक academic है, एक practical है, right? How were you in the practical side of things? I was very bad. अच्छा.

Guest

I used to see you know मेरी class में लड़के होते थे वह पूरा पूरा CPU लाकर उसको पूरा dismantle कर देते थे and I used to be like oh my god. So, I was very good at, you know, academic but practical, I was not very good at you. Coding वगैरह? Coding हो गई लेकिन कमाल धासु किस्म की coding जो दुनिया बदल दे और मतलब ठीक है आपको exam मिला, आपने exam में performance दे दी अच्छी पर वह practical side was it was weak अगर होती तो शायद मैं चोर कर लेती. So, it was not very good unfortunately because उस ज़माने में practical application was also not, you know, given that much importance. पढ़ लिया, अच्छे grid आ गए, 3.8 GB maintain हो गया, amazing ज़बरदस्त. किसी ने आपको prepare ही नहीं किया. आपने तो जाना है अब office में काम करना है. Mhmm. वहां की तो मतलब requirements यह आ गए हैं. जब मेरी first internship लगी तो I was lost. कहां पर लगी आपकी first internship? It was British Petroleum. अच्छा. उस वक्त काफी it was like it was a very good thing कि आप British Petroleum में कर रहे हैं. यह city bank used to be a big kind of shot for us. So जिसकी इन लोगों में लगती थी तो इन जगहों पर लगती थी तो उनकी काफी होती थी. My understanding is this was a marketing related position. No-no-no, this was like computer science के बाद आपको internship करनी थी and then आप MBA में लेते. I was lost because there was so much data, you know, handling and I could not do so मैंने उस पर मेरी बहुत बुरी performance रही थी. Right. I still remember कि I was I was appalled and I was embarrassed and I was disappointed कि यार this is who I am. I don't know how to

Muzamil

work around और मुझे इस काम समझ में नहीं आ रहा था. Weren't there any mentors there who could guide you? I mean as an intern I feel like even today I was fairly good at the practical side of computer science but when I went to work तो वह तो एक नई degree शुरू हो रही थी वाली बात थी. Right? So was it, do you think was it because you were given too much responsibility as an intern?

Guest

Yeah, and guidance was very less because they had to do their own jobs also. Like, they used to come up, यही यही है, चले शाबाश. करना है, कर लेंगे. नहीं हुआ तो कोई बात नहीं. So, now I used to work कि लगी मी लगी मुझे as such इतना मज़ा नहीं आया था. मतलब rest of the group people बोला है oh British Petroleum में लगे हैं पता नहीं क्या you know कमाल चीज़ but I didn't enjoy. So that was the time that I decided कि I need to maybe like थोड़ा shift थोड़ा करते सा marketing side पर जाते हैं so वहां जाकर explore करते हैं. So that's after that जब मैंने MBA किया तो वह मेरा was more I was very trone to advertising and media and marketing. I think that worked in my favor. Interesting. Did you apply for your masters? MBA आपने directly graduation वाली EMI साथ ही कर लिया? बिल्कुल हां. वह program था CBM का कि वह आपको offer कर रहे थे या did you apply independently फिर separately? नहीं, वह आप आराम से it was very easy for us. We just had to put in our forms because उस समय आने में यह नहीं था कि आप दो साल job करें. There was no such requirement. अगर आपने internship कर ली और अपना आपने वह दे दिया, paper दे दिया final, अब आप आ जाए MBA में लें, admission. But it was little थोड़ा सा वह उसका amount reduce हो गया था. It was eighteen months. Right. में आप MBA करके फार ही हो जाते हैं. और कोई test वगैरह था उसका because you were an ex student तो? No way, it was very easy for us. That's why I just was like कि चलो MBA करके देख लेते हैं. So, फिर उस वक़्त MBA में admission लिया और MBA was it was challenging but I think तब मुझे और समझ में आना शुरू हुई कि आपने अच्छे teachers के साथ course उठाना है elective. I remember I used to go seven days a week. Even Saturdays and Sundays ही मैं जाती थी क्योंकि उस आपको वह वाला course बहुत अच्छा है marketing का इस वाले teacher के साथ उठाना है और वह सिर्फ़ आता है elective में. So we used to go पूरा पूरा दिन wait करते थे कभी कभी शाम को सात बजे class शुरू होती थी. So we used to go and wait because अच्छे teacher से पढ़ना है. So वह वाला एक element was with me it was very much engraved in me कि even now very out of context when I'm training with my like personal trainer I I whatever she's teaching me I'm like यार बस सीखना है और काम करना है. Don't wanna waste my time. So I think वह वाली चीज़ जो है अभी भी it's just engraved in me कि अब आपने ले लिया admission. Now you have to make the most of it. Interesting.

Muzamil

MBA में उन्होंने पढ़ाया क्या? Let me give you context. मैंने नहीं किया बाज़ाहिर. कोई बात नहीं. मैं computer science को बोल But market में ना generally यह narrative है, क्या करना है? किस space में जाना है? किस general area में वह perform कर रहा होगा? Economics वाले को भी on some level एक एक एक पता होता कि यार मैं इस तरह के इदारों में जाऊंगा तो वह तरह economics का काम कर रहे हैं. ACCA वाले counting करते हैं. BBA is like this blanket term. It feels like this blanket term जिसमें यह होता है यह BBA MBA. जिसमें वह यह होता है कि यार अच्छा कुछ समझ नहीं आ रही ना तो इसमें घुस जाओ. दुनिया में company सारी business ही है तो उस business का कुछ करना आ जाएगा मुझे. In your experience and now you are a business woman as well. If you were to contextualize कि MBA या BBA exactly होता क्या है? उसकी utility क्या होती है? I feel like उस time पर शायद आपको उसकी utility उतना नहीं समझाई हो. But in hindsight, today having run your business, what

Guest

is an MBA program and why should someone opt for it if they're going for it? देखिए मुज़ामिल मेरे मेरे case में I was going from computer science. So मेरे लिए जो मैंने learn किया उसमें finance और accounting और economics और different kind of marketing and advertising. I I still kind of apply those things in my, you know, you go and that कि अच्छा यह तो मैंने college में पढ़ा था. You know, cost of goods sold और वह सारी चीज़ें निकालना और net profit निकालना. So वह चीज़ें were quite applicable लेकिन अगर आप BBA के background से जा रहे हैं MBA में I think you might not be missing out on a lot of things. It's just like it's kind of you know you get a badge, an extra badge star लग गया आपके कि you an MBA. Just from the degree perspective but from the learning perspective, I think यह सबसे important चीज़ तो होता है आपको पढ़ा कौन रहा है और क्या पढ़ा रहा है? अगर वही लोग पढ़ा रहे हैं आपको BBA में, MBA में, trust me course की books इतनी different नहीं होती हैं. लेकिन मेरे लिए it was a very good experience because organizational behavior क्या होता है और HR क्या होता है और quality management क्या होती है? If you hadn't done your MBA,

Muzamil

do you think your business would have looked different today?

Guest

Yeah, do you think कि mostly वह चीज़ें आपने life में experiences सीखी नहीं? नहीं, I think MBA करने का I I gave it to that. अच्छा. मेरे लिए वह चीज़ बहुत important है because उसके आगे जाकर I decided कि मैंने कहां job करनी है. तो अगर मैं मैं ख़ाली BCS की हुआ था तो मैं किसी tech company में जाकर अपना को literally रोड़ रही होती और मुझे समझ भी नहीं आ रहा होता. लेकिन I think MBA से मुझे काफ़ी help हुआ है. Right. So it it worked in my favor. Tell me about the jobs and you graduated in 2007,

Muzamil

right? Yep. The five. 2005 में आपने MBA कर लिया है ना? MBA 2006 में our convocation was in 2006, yeah. Right. So MBA के बाद what were some of the jobs and my understanding is you started your business around a decade after that. So tell me a summary of that decade. What did you do?

Guest

अच्छा, it was quite right for me because हम लोगों ने graduate किया. उस में Indus TV होता था. So just for तफरी me and my friend we went there. Right. और हमें उन्हें brand team में रख लिया. उस दुबाने में Indus music था and they launched MTV also and I was in Indus TV and I that was an eye opening experience. Was a lot of fun. I I met really amazing people. I it was initial days for महिरा खान also. Right. So, I know her from her initial days. So, what was she doing there? She a BJF. She came in as an attorney and then she was so gorgeous कि उनको फिर विजेंग में डाल दिया and then she never looked back. Interestingly.

Muzamil

Didn't know that. I thought she just randomly

Guest

मुश्किल काम है अपने channel को maintain करना. लेकिन after certain time मुझे लगा कि it's not working for me. So, that was at that time जब मैं चली गई mind share. Right. As a medium player. Group M. Group M, yes. I joined there and it was an amazing experience for me. What do, what do they,

Muzamil

what do they do? You understand advertising कि यार वह ads बनाते हैं, वह, you know, creative का काम करते हैं. Mind share क्या करता है generally? Mind share, आपको वह

Guest

चीज़ बताता है कि आपने यह ad कहां place करना है? अब देखिए मैं बात कर रही हूं two thousand six seven की वहां पर हमारे पास print used to be a huge thing like print में जाना it was like print में आपका ad चला गया है. आपका billboard लग गया है बस double tick आपके लग गए हैं. वह करना है और किस वक़्त आपको यह ad कितने बजे place करना है? So, वह जो मेरी learning थी कि अगर यह, you know, किसी drink का ad है कि वह print में जाएगा. You know, बच्चे जो कर रहे होते हैं world on. तो वह वाली चीज़ों में it was an experience for me. I I I kind of enjoyed my work. It was it was very like on the nerves. It's it's it's very like you're working basically twenty four hours. क्योंकि अगर आप घर गए हैं ठख हारकर was very difficult like. How long were you there for? I was there for a very small time because then I got married. Right. And I had to leave my job and so it was quite like that was actually the dark space I went in for a longer time. Why? Why because I had to leave my job because ज़माने में again ज़मील आजकल is very different you know आजकल तो parents encourage करते हैं और parents को like बेटा job नहीं करो. You're going in a big family. माशिल अलमाह खुस्राल is huge so you know nobody works there. Right. And so I had to, you know, take those decisions. आपकी अम्मी भूली आपको बोल रही थी बेटा job में क्या रखा है? वही आपको pull down कर देते हैं. बेटा आप घर.

Muzamil

Again, is very weird ना? पूरी ज़िंदगी अपनी बेटियों को full pump किया

Guest

मैं नहीं, मैंने actually 2007 के late end पर जब मेरी I think I got married in 2000 छह से दो हज़ार सात मैंने काम किया था. August से मेरी शादी हो गई थी 2007. So उस वक़्त तक मैं सब छोड़कर घर बैठ कितने अरसे घर बैठी थी? मैं बहुत अड़से अब तक घर ही बैठी हुआ from home until now.

Muzamil

Interesting. So yes. How do you think that impacted you? Do you think that, tell me, tell me the feelings. You know for, for someone and by the way, having this conversation does not mean there are that stay at home moms Absolutely. Are It's a decision thing. Right? If if if a woman decides that she wants to stay at home, that's her decision. Yeah. Absolutely. And I fully support that. So right now I am talking about in the context of someone who enjoyed working and who wanted to work but wasn't able to for one reason or the other. Tell me about that. What was the feeling like? It was a very depressing time for me. I got depressed. I felt useless. I mean, मैं तो शुरू से मुझे पढ़ाई पढ़ाई पढ़ाई,

Guest

internships, jobs यह वह और jobs यह वाली you know आप indus awards हो रहे हैं, music awards हो रहे हैं. It was very happening. Happening, yeah. Happening TV stations के साथ. I remember मोमेना इंदुरे So, I was expecting my first and the only son at that time. So, उस वक़्त फिर आपका mindset जब आप baby expect करते हैं और आपके पास इतनी knowledge नहीं होती, social media नहीं है, कोई बताने वाला नहीं है, आप फिर उसी one track हो जाते हैं कि अब मैं तो मां मेरी ज़िंदगी का मकसद तो है मां मन्ना.

Muzamil

बहुत ग़लत सोच रही हूं बताइए. क्योंकि by the way मैं I mean my mother did a remarkable job माशालाषीम. Have six siblings and and and she spent her entire life building us up and we're all fairly successful in our own ways. But when I really look at her, I feel like I feel a little sad that she sacrificed her life. It is a sacrifice and maybe sometimes I think maybe she didn't have to do it. It was very selfless. It was very honorable. But मुझे यह होता है कि यार उन्होंने अपनी पूरी identity खत्म कर दी. उनकी identity सिर्फ उनके बच्चे. That is all that she lived for. And so I feel like even if being a mother is probably one of the most thankless and difficult job in the world. Yeah. But it's very important you know when my wife had our son, we had our son. तो मैं उनको यही बोलता था कि यार I I don't care, I don't care आप काम करें या ना करें. I do care कि individually आप कोई अपनी life में कोई मकसद ज़रूर separately बनाएं. बिल्कुल. क्योंकि आपकी identity ना चली जाए.

Guest

What are your thoughts on that? I mean this is the way how you should live your life. Like, I tell now that having लोग सोचते हैं कि बच्चा एक को complete करता है नहीं. बच्चा is just a part of your life. आपकी values, आपका काम, आपका career, आपकी goals, aspirations, objectives in life, what is your mission in life? यह चीज़ें एक औरत को complete करती हैं. बच्चा and family is just a part of it. So, you do your thing. आपने कर दिया race and फिर उसके बाद बच्चे बड़े हो जाते हैं. मुज़मिल then you go through midlife classes, crisis and then फिर आप उनकी life में interfere करते हैं. आप उनकी you know you want to take over them कि शादी नहीं करो या इससे करो. You know so यह problem इसलिए होता because आपकी life में कुछ होता ही नहीं है. आप कहते मैंने अपनी पूरी ज़िंदगी इनको दे दी. अब यह अपनी ज़िंदगी हमें दें तो यहां problems होती हैं. So इसीलिए I went in a very dark space. I went one track. We moved in Saudi. Saudi was like a black box. It was initial days were very difficult. I was a new mom. I really didn't know. I went into post important depression. By that time my husband started excelling in his work and he was star and I was, I was at home and I was like यार हमने सात graduate किया था. मैं तुमसे पढ़ाई में बेहतर थी, my GPA was better and I could not find the way. So, कुछ पहले तीन साल इसी लोग झोक में या इसी अपने आप को identify करते हुए ही निकल गए. But when we moved to Dubai in 2011 it was that time when

Muzamil

things changed for me. What do you think helped you find yourself again if I were to ask you? Because I am seeing you today and it's very clear that your आपको बड़े clearly पता है आप कौन है, आप क्या है? आपका मकसद क्या है? आपकी drive क्या है? बिल्कुल. अगर if I were to ask you to go back and channel the moment that that dark space से और नहीं एक bottom up उस पर आप आ गया कह रहे हैं यार इससे ज़्यादा मैं नीचे तो नहीं जा सकता. मैंने कहीं ना कहीं कुछ switch लेकर आ रहा है. क्योंकि एक रट में भी होता है ना बंदा. खासकर again you have a kid and you're you're you're you're dealing with that kid. It's increasingly difficult to bring yourself out of it because फारेग आदमी जो होता है ना वह फिर भी कुछ निकाल लेता है. वह एक दिन सो जाएगा, चार दिन काम कर लेगा, पांच दिन बैठा रहेगा. छठे दिन वह कहेगा यार चलो कुछ ना कुछ कर लेते हैं. बच्चा आपको constantly busy रखता है. So, and finding yourself requires a lot of time. Requires a lot of in words. उसको आप procrastination करने से ले ले but वह सोच आपने लेकर आनी है. Right? So what was that moment that you feel like Dubai being one of it? That transition to Dubai but tell me a little bit about how that happened where you decided कि ok fine like I need to build a bigger purpose to my life rather than just being this person who's just living for that child who's eventually gonna get married and and move on on Absolutely. With his

Guest

मुझे काफ़ी thoughts आती थी because I used to look at my life because इतने साल नहीं हुए थे and I used to मैंने काफ़ी सऊदी में I started applying for jobs. I remember तब मुझे एक job offer हुई थी as a marketing teacher in the university. सऊदी build कर रहा था अपनी university and I almost got the job but वह कुछ बात नहीं वन सकी और उस वक्त फिर हमारा Dubai move आने का हो गया. Dubai move आकर the first thing I got was my driving license. Right. And that gave me the independence कि I'm on my own. I have so much time. बच्चा school चला गया दो बजे उसको उठाना है मैं beach में क्या करूंगी? So उस वक़्त I think that point के जब मेरे पास अब time है और मैंने पढ़ा है. मतलब, you know, I was a student in my, so that thing always kept on, वह कभी रुकी नहीं थी. Although आप depression में चले जाते हो, वह चीज़ अभी भी, कभी भी मैं फ़ंस जाती तो मुझे वह चीज़ें remind कराती हूं कि, you know, this is who I am. So, it was always running as a movie in my background. So, उस वक़्त then I desperately started looking for jobs in Dubai और मुझे I remember I got a job as a teacher. I hated it. इतना छोटे छोटे बच्चा आपके इदगिर्द चैन चैन कर रहे हैं. I was like, no, I can't do it. एक महीना मैंने job की and I was like, I felt like a loser. I was like, यह तो नहीं मैं कर सकती. मुझे तो नहीं माला. I remember there was a Welsh teacher and she was like, you left a job without having anything in your hand. What are you gonna do? I was like, I'm gonna do something in beauty and fashion. And I just randomly said it and I walked out of the room और अभी मुझे यह बात याद आती है कि I don't know why I said it but this is what I am doing and I am, I am in love with what I am doing. So, उस वक़्त वह direction नहीं थी and then फिर nine to five jobs मैंने देखी लेकिन उसे बच्चे का pickup time है और दो बजे है अब husband तो job से जा रहे हैं, वह बाहर जा रहे हैं, वह उनसे बाहर जा रहे हैं, आप घर पर हैं. So, you needed to find that sweet spot. तो उस वक़्त तभी मैंने school की job ली थी लेकिन मुझे अच्छा नहीं लगी है मतलब I am sorry, hats off to teachers who do it. Kindergarten teachers hats off to them how they do it

Muzamil

एक पूरी industry है, एक पूरी skill set है. हर बंदा वह नहीं कर सकता. Temperament की बात है some people just find it very very natural to be good teachers. Some people cannot for the life of them वह जितनी भी कोशिश कर लें तो Did वह नहीं

Guest

you end up doing any other job later? नहीं, उसके बाद then bag salary happened. अच्छा. And then there is no looking back because you know मैं इतनी फिर again lost हो गई ना because देखो और फिर job ली और अच्छी खासी job को छोड़ दिया इसलिए क्योंकि मुझे लगा था मैं बेइंसाफी कर रही हूं. मुझे मज़ा नहीं आ रहा और यह मुझे नहीं करना. And then my husband asked me कि अब what do you like to do? I was like, I really enjoy shopping. He was like, ok. So let's do something related to that. I was like, is that possible? And उस ज़माने में दुबारी में सूख .com used to be your big thing और it gradually

Muzamil

picking up. Right, again what year is this? This is around

Guest

2014 में आप समझ लें. Right. क्योंकि मुझे आगे पीछे आगे पीछे आप कर रहे हैं. Around 2014 में then the idea came और he was like let's do something around that if you want to. I was like, no me business? No way. हमें तो college में सिखाया आपने MNC में job करनी है. इस mindset के साथ हम graduate करते थे. Business का तो कोई सवाल ही पैदा नहीं होता था. Business used to be for people who have generational wealth. जिनके बाप दादा यह business कर रहे हैं, कुछ भी काम कर रहे हैं like the मेमन community, they are so good at it, they are pro at it. For us, from working class जिनकी अम्मा बाओ सबने मतलब Job से है. हमारा तो ज़िंदगी का मकसद ही MNC था. I was like सुनाह no ma'am I am not ready for that. He was like just give it a try, fail हो गए तो क्या होगा? I was like ok then we made a plan, what do we want to sell? So उस वक़्त फिर bag gallery में आज ही बस वह diary है मैं name सोच रही थी. So, यह एक बहुत ही basic सा foolish था name but it's it's my life now. Bag gallery came into my mind and I was like, ok, so let's start with bags. उस ज़माने में luxury bag सब बहुत था, अभी भी है. So, we sourced some very nice high end bags, you know, coach and Michael Kors and really really nice stuff and I was like अब मैं बेचूं कैसे? मैंने तो दस हज़ार दिन, हम लगा दिए उसके ऊपर. Then I made a really pathetic website on Wix. मतलब मेरा मतलब बहुत ही बुरी थी. मतलब बेइंतहा बुरी थी. I like to call it. So, मैंने गंदी सी website बना दी and I was like, ok अब बेचाई कैसे है? मुझे तो आती नहीं है sales करनी. I'm not good at it. Then I was ok. I remember I did a dinner of it's very very I still remember dinner हुआ उसके बाद. My husband was like why don't you you know they always say business starts from family and friends. It's not true. अच्छा. It's not true in that. और यह dinner अपने family friends का क्या होता है? हां, and I was like I have some bags so you want to look at it and lot of them liked it and few of them they were like ok, तुम मुझे समझ में आया. Ok, this is how it worked and I felt really embarrassed at that experience कि you know they don't even want to look at, you know, they are not interested in doing business with you. Friendship तब, तब ठीक है but इससे आगे no way. उस विक्त मुझे realize हुआ कि ok, I have to step out. फिर मैंने ऐसा ऐसा लोगों को approach करना शुरू किया. Selling groups Facebook पर स्वीगत they were gaining momentum. She Ops के नाम से एक group होता था. अगर आपको शायद याद हो, they they were really good at it. वह क्या कर देते? वह भी marketplace था. अच्छा. So हम Different different लोग आकर अपना बजाना items रख रहे हैं. Items रख देते हैं. फिर हमने वहां जाकर जब बेचना शुरू किया then I saw ok, यहां पर तो दुनिया ही अलग है. People हम लोग जैसे bags बेच रहे लोग तो जूते में जूते भी भी तो बेच सकती हूं. मैं कपड़े भी बेच सकती हूं, makeup बेच सकती हूं, मैं बहुत चीज़ें भी बेच सकती हूं. So उस वक़्त अकबरीली it was a very good learning experience for me and then I saw what other girls are selling and I was sourcing my products from US, UK, Europe. I remember हमने एक दो trips मारे थे. जैसे you know Europe के और वहां पर जो outlet malls होते हैं, वहां से हमने चीज़ें उठाई. That was an eye opening experience

Muzamil

for us. But you were selling it for two-two पाक्ष्टानी consumers. So how are selling? I was selling hail also. Oh, you were selling hail as well. But for the पाक्षतानी consumer if there were any, at that time how were you moving the goods? जब जो आप ले रही थी वह तो आप यहां से उठा रही हैं या आप Europe चली गई तो वहां से आपने उठा लिया और आप सात लगेश के साथ ले आए हैं. यहां से Pakistan कितना जाना था वह समाज? लोगों

Guest

I'm just, you know, sharing my secrets. So, वहां पर उस वक़्त चीज़ें होती थी. So, I used to take pictures, I used to post them. फिर social media, ऐसा ऐसा, social media काफ़ी it has played a huge role in our case. So, I used to go to outlet malls. I used to make videos stories पर and then people saw कि यह real इंसान हैं जो चीज़ें बेच रही हैं. So, they used to ask me कि यह वाला दिखाएं और वह वाला bag दिखाएं और उसके पीछे वाला bag दिखाएं. I used to घंटों I used to stand there was I give it to हुदा खुदा कताहन because she was an influencer. उन्होंने अपना brand launch किया था हुदा beauty, the famous हुदा beauty. Right. So, उससे, I mean, she was so popular. First day उनकी liquid lipsticks were like Sold out. And people are asking कि आपके पास हुदा beauty है? ना वह बोला हुदा beauty क्या होता है? फिर मैं सिर्फ़ोहा पर गई and I saw and I was like, okay and you know I got these tags and they were sold out. So उससे makeup और you know influencers का एक पूरा एक दौर शुरू हुआ. जो भी भी we are seeing the industry, they tell you how to use the products. Right. Do the makeup looks for you. So, उससे then I think काफी चीज़ें gain होना शुरू हुई. Then in 2017, my husband decided that कि बहुत हो गया. Let's make it a Properly build this, हां. तब हम लोगों ने team hire की. हमारे एक बहुत हमारे जानने वाले हैं. He is very close family member. So he was doing a business and he liked the idea and he was like, I'll do it for you. So he's also co founder in the business, अनन So hats off to him. He, you were here and he was there in कराची and he helped us out and फिर हमने team hire की, जो हमारे founding members थे वह कीतन मुश्वार, they're still with us, touch wood. अभी तक जो हमारा सफ़र है उनके साथ है. Then they came and they were like fresh graduates and they joined us and फिर हम लोगों ने website बनाई. फिर हम लोगों ने Royal Rudel में एक हम लोगों ने जैसे कहते हैं ना एक exhibition किया और पैसे नहीं थे लेकिन फिर हमने और जो लोग selling करते थे उस वक़्त जो और लड़कियां बेच रही थी उन सबके साथ मिलकर उनसे पैसे लिए and then we gave them stall space और हमने अपना जो था पूरा exhibition किया it was a one day experience बहुत loss हुआ. It was like, it was a huge loss like my husband went to Spain and वहां से उन्होंने जारा की बहुत ज़्यादा inventory उठा ली. Right. वह उठाई और makeup का सामान मैंने यहां से फोरा से order किया. बहुत सारे bags, जूते, कपड़े जिसको हम लोग कहते हैं कि, you know, उसको पूरा हमने proper तरीके से exhibit किया. Marketing के लिए आवाज़ पैसे नहीं थे. हमारा उस वक़्त budget क्या था? आज ही मुझे याद है मैंने बस मैंने मुश्कवार को भेजी थी. It was like 10,000 rupees influencer को देने के लिए because influencer ऐसे थोड़ी आते हैं. हां. तो जो हमारा bag gala था तो वह हमने किया और I still give it to अनुष्य अशरफ and सुनीता Marshall. मुझे लगता है जो लोग आपके साथ शुरू में आपके गंदे दिनों में आपके साथ होते हैं ना मतलब for peanuts, literally peanuts they came in and they were like, ok we will give hype to the show. So, hats off to them. वह आई and you know then याले याले सरहादी. You know, I know her from that time she came in और उन्होंने अच्छा, you know, थोड़ा बहुत अपने Instagram पर दिया और फिर हमने पता लगा PR activity कैसे होती है? So, वह हमें So, was happening in Karachi? This was happening in Karachi. In Karachi, interesting. Because we were in Karachi only. उसके बाद हमें लगा कि यार अब बनाते हैं proper website and let's go full throttle.

Muzamil

उसके बाद फिर it was. And so today if I would ask you what does bag gallery do? What are all the areas? अगर मैं एक एक नए बंदे को आप explain कर रहे हैं. In fact I'm the new guy. I haven't bought anything from bag gallery. Probably not the target demographic there as well but if you were to explain to me क्या आप लोग क्या करते हैं? क्या क्या industries को target करते हैं? कौन से different brands को target करते हैं? For the average consumer और और I am I not sure कि beauty and fashion में men target हो रहे हैं या नहीं हो रहे हैं but अगर हो रहे हैं तो क्या what's the what's the what's the pitch for the

Guest

So basically it's an e commerce portal. Right. जिसमें हम beauty और fashion की चीज़ें बेचते हैं. Obviously started off with bags and we added shoes. It was very women centric at that time. लड़कियों की चीज़ें थी. जब हमने beauty products add करना शुरू किए, imported. Right. उस वक़्त we saw the growth because उस वक़्त लोगों को बहुत शौक होता था you know Tarte और you know यह सारे brands के बारे में कि यह हम लोग पाकिस्ताने available नहीं थे easily. Right. So, यह हमने brands introduce किया. It was fully imported kind of portfolio. Right. Assortment बहुत imported थी लेकिन obviously imported में there is, there is lot of limitations. लेके जाना, customs, it was, it was quite, it was quite difficult for us. Then we decided कि now it's high time that we start introducing local products. Right. Then we pitched to these Unilever and Loreal and you know they got in with us for a campaign and they loved how we did everything and you know they saw the results. हमने जो campaigns बनाई उस ज़माने में White Friday, Black Friday यह चीज़ें हो रही थी. So we kind of celebrated on our website and then उसके बाद फिर portfolio बड़ा होता गया. अब bag gallery it's like कि आपको वहां पर घर की भी चीज़ें मिल जाएंगी लेकिन main focus हमारा beauty and fashion obviously for women it's 90% women but for men also perfumes and shoes. So अगर मैं beauty fashion को करूं तो क्या उसमें आता है? Beauty के अंदर, skincare, makeup? Haircare. Haircare. Tools, beauty tools. Right. Like hands, nails and feet tools ये सारी चीज़ें. Makes sense. Yeah. And then

Muzamil

perfumes, hair gels. बिल्कुल. इस तरह की चीज़ें भी आ रही हैं सारी.

Guest

And then fashion के अंदर its clothes and bags and shoes. Yeah, we have own private label vibe के नाम से. अच्छा interesting. So, we started making our own because we had so much data कि हम लोगों ने फिर अपना एक private label निकाला. So, that was again a learning. That happened around in 2020. So, उससे पहले हम लोग थोड़ा सा फिर local जैसे brands हैं for example, हिमानी हैं और इनके साथ भी started and they saw the results. So, बहुत सारे उसके बाद I think सारी celebrities हैं they started launching their perfumes and their skincare and their makeup products. Obviously, मसारत मिज़्बा were doing for quite a long time. Then she came in. We also collaborated with, you know, Zero Makeup by नवीला. So, she saw the idea, she liked it. This is how we did. So, it's mainly women focus but yes, you will find something. Because आजकल के जो लड़के हैं, they are very well aware because, you know, often अब वो भी आ रहे मतलब even beard उसमें भी आ रहे हैं, कौन सारी चीज़ें भी आ रहे हैं. इसमें भी बहुत सी चीज़ें आ रही हैं. मुझे यह बताएं कि इसमें

Muzamil

जो I am trying to understand. Yeah yeah. There is लाम. Yes. Right? They are in fashion, they are similar. Would you say they are potentially a competition or do you, would you say कि they are in a different business model altogether?

Guest

लाम का business model, there is kind of a Venn diagram when it comes to fashion but they are not in beauty and space. Of course, मैं अगर सिर्फ fashion की बात करूं. Yeah, fashion में obviously there is little bit of similarities but उनका scale is very different. हमारा is like we work on seasonal basis with lot of fashion brands जिसमें Maria B और ये सारे हो गए हैं. तो उनके साथ जैसे उनकी launch होती है, so we work with them but it's not like fully-fully fashion. Like, कि आपको हर चीज़ मिलेगी. So, उसमें हम लोगों ने थोड़ा सा अपने आपको separate ear कर रखा because obviously इतने business की business model के challenges भी होते हैं like cross stock रखना या inventory में invest करना है. So, there is lot of mathematics that goes behind. उसमें आपको यह समझना है कि आपके consumer को आपसे क्या चाहिए? आपके पास अगर beauty में साबुन भी है, hand wash भी है, sanitizer भी है और बहुत ही basic सा shampoo भी है, तो एक consumer जिनको यह सब चीज़ें ख़रीदनी हैं वह आपके पास जाएंगे. अगर किसी को fashion लेना है वह शायद आपके पास आ भी जाएं but एक हद तक आऐंगे ना because सबके name set हो जाते हैं. सबका एक अपना अपना you know playground है कि this is my ground. For us it has always been beauty. Fashion was there. It's still there. We do it. We do it. Seasonally हम लोग करते हैं. We work with lot of brands also.

Muzamil

But our main forte has always been the beauty industry. Makes sense. Beauty के अंदर and and and I wanna get this out of the way because I remember bag gallery nineteen nineteen twenty के आसपास this was a thing in the influencer circles के bag gallery की products would come in and and and there were some issues with the genuinity of the products. Right? And so I wanna I wanna ask you that. Generally the industry is is ridden with copies. Premium industry है और चूंकि वह premium industry है तो हमेशा उसके अंदर वह even fashion में भी आ जाती है. Like आप in fact मैं पिछले दिनों पढ़ रहा था कि जो ball में in Paris है इधर Dubai में that's fake. The one in Mall Of Dubai that's always on sale by the way तो वह उनकी website पर उन्होंने पूरा वह लगाया हुआ है कि जो fake है दो number है वहां से ना खरीदे so it's I mean you never know right like Main Mall Of Dubai में there's a ball में in Paris everybody's buying from there it's fake So, so उस context में पहले तुम मुझे यह बताइएगा कि why why was that such a thing what happened there उस time के अंदर? And how do you guys deal with counterfeit and you know क्योंकि यह for a consumer it's a big question mark. Probably इस वक़्त consumer का मसला यह नहीं है कि हमें चीज़ कहां से मिलेगी वह Google कर लेते हैं और उनको चीज़ मिल जाती है. Yeah. Question trust का होता है. बिल्कुल. Right? In Pakistan में probably the biggest shift in terms of e commerce has largely been trust जिसकी वजह से कभी दराज उस तरह fly नहीं कर सका जितना सूख और Amazon करता था. क्योंकि हमारे यहां आज तक हम उस उस ecosystem को नहीं develop कर सके. चाहे वह review से करें, चाहे वह दूसरी चीज़ों से कर सकते हैं. Tell me about that. देखिए,

Guest

I am also a beauty influencer based in Dubai and I do not give any importance to fake products. From day one fake products की तो कभी ज़िंदगी में जगा नहीं. I remember मैंने यहां पर एक Tory Burch का bag source किया था and I found out that it was a fake bag और वह मैं bag बेच चुकी थी यहां पर किसी को. I went to their house and I told them कि please take your money back. The bag is fake. And the lady got so so impressed and he was like यह options हैं, यह सारी हमने आपको ग़लती से बेच दिए. यह हम वापस देंगे लेकिन bag fake है. मतलब literally I went to their house to return it. So, इस अगर आप my set के साथ जा रहे हैं, from day one fix was never an option. मतलब fakes के तो बहुत ज़्यादा नुकसान आते एक तो consumer की health भी भी नुकसान होते हैं. लेकिन उसको सही करने का तरीका यह था, you buy from authentic places. You know that, you know, बहुत सारी cult beauty हैं, Sephora हैं. There's थोड़ा websites who only work with, you know, original products. So, we have or maybe आप उस brand की website से जाकर कर लेना. हर brand की अपनी website है, उसमें चीज़ें बेचने हैं. E commerce is so, So अगर आपने लेना है, पैसे डालने हैं तो वह चीज़ आप solid चीज़ पर डालें वरना आप नहीं डालें. अब इसको the bridge between the consumers and us, what was that bridge? That bridge was social media. Like I said earlier कि हम लोग जब भी originality की बात करते थे, I literally used to go to the malls and I used to take pictures, outlet malls की. So, people had that kind of understanding और उस तरह से हमने अपनी team को भी train किया हुआ था. Even now they are just telling me यह इस brand का bag है. मैं देखकर बता दूंगा यह fake है. I tell them no way. Fakes की तो जगह है ही नहीं. अगर कोई चार लाख का bag afford कर सकता है good for you but चार लाख का bag अगर आपको बीस हज़ार में मिल रहा है please use your common sense तो fake होगा. नहीं but that's why I'm saying कि क्योंकि हमें ना बहुत ज़्यादा

Muzamil

feedback consumer side से आया. कि fake हैं यार. कि social media के influencers को सही products आ रही हैं जब order आ रही हैं तो fake आ रही हैं. तो what was going there going on there that led to that feedback from the consumers? क्योंकि आप लोगों की उस पर तो prices भी ठीक थी consumer तो अपने हिसाब से originally order रहा था. उसको अगर चीज़ें up and down आ रही हैं तो processes के मस्ते हो सकते हैं. Yes.

Guest

There has to be some explanation to to you know. I am coming to that मुज़मिल it was it I think it was more of scaremongering. हमारे यहां थोड़ा सा यह चीज़ हो जाती है कि यह हल्की सी बात निकल आए तो people literally, you know, they just they got scared because सबको अपने पैसे अज़ीज़ होते हैं. लेकिन हमारे यहां yes जब हमारा business एकदम से बड़ा, we were not ready for it. So, हमारे operational challenges थे कि you know time पर orders deliver नहीं हो रहे हैं, सही तरीके से deliver नहीं हो रहे हैं. Pallets अक्सर अभी भी टूट जाती हैं because जो rider लेकर जा रहे हैं उनको नहीं पता कि अंदर कितनी महंगी और कितनी नासुख सी pallet है तो वह उठाकर फ़ेंक देते हैं. So, we were not ready for it लेकिन लोगों को हमने through social media I think we've done so many lives, we've told them and and till till today I vouch for it कि we never work with fake products at all. उसकी जगह है कि नहीं हां, शायद टूटी भी product मिलेगी, ख़राब मिलेगी, lipstick आपकी melt हो गई होगी लेकिन वह जो melt हुई हुई lipstick है वह है original because हम लोग ख़ुद बैठकर like I know हम लोग कहां से चीज़ें, you know, sword करते हैं तो वह it always has to be original लेकिन लोगों में I think you know लोग influencers को नहीं छोड़ते like कोई चीज़ पसंद नहीं आई, they start targeting them for no reason. तो वह एक थोड़ा सा कि fake है, fake है but was never the reality but we fought with it. Customer service को हमने अब तक काम करना शुरू किया कि, you know, लोगों को सिखाया, बताया और उसके बाद जब हमने तुम्हारा दुबारा अपना, you know, event किया था Glamfest, उस पर we, you know, we converted the website into a shop, into a walk in mall and people actually saw कि The Ordinary के products हैं, ये सब original हैं. So, we were there आया. मैंने बहुत लोगों को बेचे हैं. उनको दिखा दिखाकर कि आप यह नहीं लें, आप यह लें, आपके skin के लिए यह बेहतर है. Right. So, I think उससे बहुत ज़्यादा credibility build हुई and obviously I think I I was a beauty influencer. So, I worked with lot of, you know, brands here in UAE. So, मैंने भी काफ़ी I played my role a lot in guiding my team and guiding the customers कि आप live session में जाकर बताएं. But I think वह trust build हुआ है. कहीं ना कहीं वह, you know, tamper भी हो जाता है but, you know, आप अपनी तरफ़ से you do your best. Operational में issues हो सकते हैं but not the product. Makes sense.

Muzamil

Twenty twenty में you guys got the first pre seat probably around a million dollars and then 2021 में you announced $4,000,000. Tell me about the first of all how do you manage to raise funding for this considering कि it was the reason why I am interested particularly in this product is because mostly जब startup का नाम आता है ना generally funding की बात आती है तो startup का नाम आता है. Startup का नाम आता है तो दिमाग़ में आता है कि यार मैं कोई app बनाऊंगा जो कि पता नहीं कुछ new हो जाएगी और दुनिया बदल देगी. This was a fairly simple idea. This was a very basic problem statement कि यार बाहर कुछ products हैं locally social media की वजह से लोग उसको consume करना चाहते हैं. आपने वह bridge कर दिया. यह literally एक इस तरह के दस grocery stores खुले हुए Pakistan में जो कि medicine भी कर रहे हैं, cosmetics भी कर रहे हैं, fashion भी कर रहे हैं, beauty भी कर रहे हैं. आपने उसको digitize कर दिया और दूसरी problem statement यह थी कि यार so in the age of influencers people from all over the country are following them and so they can't go to कि यार मैंने तो यह Alphata से लिया है या मैंने AD Watson से लिया या मैंने इधर से लिया तो वह online order कर सकते हैं. उसके अंदर to get funding for such an idea breaks a lot of stereotypes and that's something that I am big on because Pakistan does not need very innovative ideas. Pakistan को तो अभी basics चाहिए. बिल्कुल. Done in a good way. Yeah. Tell me how you did you guys go out and pitch for this amount? आपने सोचा था कि अच्छा मैंने पैसे raise करने हैं और मेरा यह vision है. And दूसरा यह है कि when you did get the money, 1,000,000 the pre seed and then 4,000,000 after that, what did you allocate that money for? What was that, what was the purpose behind raising that money? In a lot of ways काफ़ी लोग यह भी करते ना वह कहते हैं कि ठीक है मेरा धंधा चल रहा है. मुझे तो पैसा चाहिए ही नहीं. पैसा वन रहा है. मैं ICICI से अपने comfort में grow करूंगा. Raise का मतलब यह है कि यार मुझे percentage किसी और को देनी है और मेरा control चला जाएगा. बिल्कुल. You know, so so tell me about that fundraising experience.

Guest

Our fundraising experience was very simple and very basic because हमें तो इतना पता नहीं था कि we are actually a startup. So, my team and my husband I was here. Oh, they went to this one of these conferences जहां बहुत सारे startups आते हैं और VCs आते हैं and then, you know, he opened our eyes कि ok, this is how the world is operating. So, we got connected and, you know, and the VC he wanted to know what we do and they were like, told them we are in beauty and fashion, beauty mainly. So he really got because अभी भी अब तो यह थोड़ा mindset हो गया it's like more like fintech. इस पर ज़्यादा लोग focus कर रहे हैं. So he really like the idea and then he was like he guided us how this whole thing happened and then when you just go in it, when you go start swimming in the big sea तब आपको पता लगता है कि यह percentages and evaluations and this and that and you know there's a whole new world that opened up for us. So our first funding was relatively easier उस समय में COVID आ गया था so our sales went from this to this. So, it was a huge boom. People were ordering online because there was no other option और लोगों ने बहुत shopping की थी, चीज़ें बहुत ख़रीदी थी. So, उस वक़्त, you know, we were really there and we were, we were making money and, you know, we were all out. So उस वक़्त funding मिलना then even, you know, जो investors का fund, जो interest होता है वह भी ज़्यादा बढ़ गया because जो सौ कि e com industries growing worldwide, Pakistan में grow करिए this is a right time and, know, it happened for us and we understood उस वक़्त कि you know board member होंगे और यह होगा so it's a proper formal setup and we thoroughly enjoyed it. So first funding was more like you know नींबेहोशी मैं आपको मिल गई and you know जब मिल गई then we realized आते थे और as human, you are, it's impossible. अब आप किसी बच्चे को भी hire करेंगे वह तीन से सुबह पांच बजे तक वह सो जाएगा. उनसे नहीं handle होता और इतने बहुत ज़्यादा it was we were like all over the place. Facebook पर अलग आ रहे हैं, DMs पर आ रहे हैं मतलब literally कुछ समझ में नहीं आ रहा था. So we used that money to allocate और उसमें अपना जो warehousing facility थी, उसको proper, you know, like as a assembly line, जैसे cheese कहां से उठानी है? बहुत time लगा, लेकिन that was it. And the other thing that we wanted to work on was our website. हमारी first website was on apart from the Wix one that I made, it was on WordPress और हमारी एक बार हमारी campaign थी White Friday की, पूरी website गिर गई. दो हज़ार लोग आए और वह उड़े. Crash कर गई, हां. Crash कर गई and you know और फिर social media पर लोगों ने बोलना शुरू कर दिया कि दाये थे और उनको तो पता ही नहीं and we were literally crying गई. हमारे साथ हुआ क्या है? So जब हमें funding मिली हम इससे पहले the money, the cash flow it was family and friends and us. We put our lifetime savings in this startup because we really wanted this to work. So, you know, family से पैसे वैसे लिए हुए थे, उससे चल रहे थे. But then we we understood कि यार this is how it should be. We need more money. इस तरह से तो आप बहुत, you know, hand to mouth रहेंगे. So when the funding came and then you grow. ज़ाहिर है फिर आपकी website बेहतर होगी आप ज़्यादा orders ले पाएंगे. ज़्यादा customize होगी लोगों को और समझ में आएगी. You know, then more people, more brands will be interested in in working with you. आप ज़्यादा बेहतर channels use कर सकते हैं. आप team बड़ी कर सकते हैं. आप warehouse पर ज़्यादा लड़की बिठा सकते हैं जो जल्दी जल्दी efficiently काम करेंगे. Customer को उसका order, तो यह चीज़ें जब हमें समझ में आना शुरू हुई कि पैसे इसलिए ज़रूरी हैं. तो अच्छी funding first की and then second round was also, it was also done because somebody else saw the potential in the business and you know funding में सबसे ज़्यादा पता है मज़ामल important चीज़ क्या होती है? It's the founders. Founders vision, founders mission and how they see the business. ये चीज़ें they play a huge role. Business तो है क्योंकि business में ups and down थोड़ते रहते हैं. तो it's eventually it's the because it's it's a very it's a very painful time period. Back and forth इतनी data आगे पीछे आगे पीछे you know it just takes it takes a year minimum. तो उसमें आपको you have to control yourself and you you have to be very very patient with the whole process और उसको समझना और you know time देना और business को भी time देना और जो भी VCS interested हैं उनको back and forth knowledge, information, data यह चीज़ वह चीज़ तो यह बहुत back and forth होता रहता है और आखिर में जाकर terms and conditions में फ़ंस जाते हैं like a ऊपर नहीं है और an या full stop. It's it's it's very difficult process but obviously आप उसको you have to go through this और फिर आखिर में जाकर, you know, when things go well, you get in the money and then you know कि ok यह पैसा मैंने यहां देना है, मैंने वहां देना है, things like that. So उस तरह से हमने उसको manage किया. We wanted to become like आप खूब से खूबतर होते हैं, better होने की कोशिश करते There's always room for improvement in every business. So for us even till date I want to do better than this. अगर

Muzamil

मैं आज Pakistan है, मुझे global जाना है. If I were to ask you, Pakistan में इस वक्त, you have a proper warehouse now, चीज़ें सारी proper हो रही हैं, customer support है, website आपने WordPress से फिर Shopify पर कर ली या फिर Shopify Plus पर चले गए फिर हम ज़्यादा update हो गए. Right and in terms of जो अब इस वक्त आपका जो scale है, I am trying to understand the business model here. Yeah yeah. Particularly in the context of what happened in 2022 till date जिसमें एक Domino's की तरह आपको collapse होता हुआ नज़र आया, right? So twenty twenty, twenty twenty से लेकर 2022 तक lots of free money, lots of free dollar available in the market. Yes. And so you you you are seeing startups here and there and Pakistan में boom cycle आया startups का जिसमें everybody was playing the valuation game उस point के ऊपर आकर और और एक point आए जब वह एकदम से flip हुआ और जब वह flip हुआ तो collapse हुआ domino की तरह और आज अगर आप VCs से बात करें even analysts बहुत सारे यह कहते हैं कि यार अब जो पैसा लग रहा है वह fundamentals पर लग रहा है. अब जो है वह इस पर लग रहा है कि यार कौन कितना अरसा survive कर सकता है. आपके अपने जो one of the oldest VCs फ़ैसल अफ़्ताब साहब we had a conversation with him and he said कि you know मैं अपने सारे founders को यही कह रहा हूं कि hold off as long as you can. The money is gonna be there but it's not gonna be as readily available, right? And so काफ़ी हद तक हुआ यह कि जब जो जिस ना आप एक business हैं आप fundamentals पर चल रहे थे कि यार मैं इतना माल ख़रीदूंगा, इतना माल बेचूंगा, इतना मेरा margin होगा. वह margin मैं अगर साल में इतना माल बेचता रहूं तो मेरा इतना margin आएगा मेरी एक अच्छी गाड़ी आ जाएगी. मैं अच्छी core business change होता है थोड़ा सा. बिल्कुल. Right? Costs काफी दफा बढ़ जाती हैं and historically the VCs were pushing people to play a game that would grow the business very rapidly but जो core profitability थी वह बिल्कुल tank कर जाती थी. Absolutely. अगर आज मैं आपसे पूछूं आपका जो overall business है उसके fundamentals को मत देना ज़र रखते हुए. What's the profitability looking like? अगर मैं कहता हूं कि जी आपकी last funding हुई है 4,000,000 की twenty twenty one में without any other funding that comes in let's say for the next five years. Do you think you can comfortably sustain

Guest

and make some money out of it as well? So मोज़ामिल obviously after twenty twenty two आप when you are flying high and everybody else is flying high, so you put a lot of money in marketing and you do these, we did these glam fairs, पहले कराची में किया, लोहौर में किया, you put a lot of money. उसे एक चीज़ अच्छी हुई कि people got to know us personally, humanly. They are humans behind this and they saw, they experienced the product, लोगों का trust है but obviously there is lot of money that you know goes behind and you know. Burn हो रहा होता है essentially. Exactly, तो वह burn लेकिन जब situations overall ख़राब होना शुरू हुई like even अगर आप consumer के perspective से भी सोच रहे हैं, it is difficult for them to buy groceries. It will not be easier for them to buy skincare and makeup. You know, you have to sense कि भाई ज़रूरी क्या है? पहले fashion कर लें या पहले खाना खा लें. So dynamics पूरे country के change हुए. Economic condition एकदम से flip side कर गई. All the VCs who were interested and you know चीज़ें अच्छी जा रही थी. हालांकि on the flip side पड़ोसी मुल्क में things are going amazingly well. हमारे यहां obviously instability की वजह से चीज़ें ख़राब होना शुरू हुई. So obviously we sat down and we changed a lot of fundamentals. So now अगर आप आज की बात करते हैं so we are almost profitable. So we cut down a lot of excess cost. Obviously, उसमें आपको तीन phone निकालना पड़ता है कि like पहले हर काम के लिए अलग बंदा है. अब आप, you know, roles merge करें. Because that's the need of the hour. वह हमने किया like me and सलमान we had to waive off our salary for some time you know because our business could not afford. So we've taken all these kind of decisions जिससे कि आप अपने आप को पीछे रखें but the business should grow and it should not stop. So we reevaluated a lot of things. Our terms and conditions like credit days with the vendors, हमारी कहां कहां हमारे, you know, problem areas हैं, कहां कहां हम पैसे save कर सकते हैं. So, हमने पिछले छह महीने में we've been constantly churning and we've been constantly working और उसका नतीजा यह हुआ है कि obviously I think जब bubble burst होता है तो सबके होश थोड़ा ठिकाने आ जाते हैं. So तो set करते हैं अपने, बुनियादे set करते हैं? बुनियादे set करते हैं. तो अब हमारा focus obviously it's on the margins. Crosstalk पर काम करना है, नहीं करना, किस vendor के साथ करना है, कैसे करना है? Even जो हमारा private label है vibe fashion, उसमें we used to produce a lot of products. तो जो fashion में आए बनाते चले गए, inventory भट्टी चली गई. So उसको manage करना कि अब जो वन गई है पहले उसको निकालो, move करो हां. आपकी सारी चीज़ें फिर हम लोगों ने reset की. So, we are almost close to profitability and this is how we want to, you know, move the, you know, business in the same direction कि business खुद अपने आप को sustain करें, खुद अपने आप मतलब profitability हो, खुद का पैसा कमाकर business पर लगाया जाए instead of जब तक, you know, things don't get better. So this is how and we have been able to achieve it. काफी मुश्किल था it was very challenging. We have not slept for so many nights but you know अपने आप को push कर करके

Muzamil

we gradually came out you know on that level. मुझे बताइए for a lot of people you have had that this experience. I was speaking to someone recently और उसमें मैंने उनसे ही पुछा कि यार आपका बड़ा अच्छा business है उनका, services का business है. बिल्कुल. They are making a lot of money almost $1,000,000 a month. Pakistan में भी नहीं बेचे बाहर. Apps वगैरह बनाकर. So I asked them, said listen you in a, you are at the forefront of the industry. AI में काम कर रहे हैं वह. तो मैंने कहा आपका जो है वह why don't you go to a VC? And क्योंकि जब मैं उनसे पुछ रहा था कि आप competition में वो आए, आपके साथ वो आए तो उसने कहा जी उनको तो बड़ा पैसा बैठता है. मैंने कहा अभी चले जाए. You know if you doing so well theoretically you can go to a VC and get that money. And this is not just him. Have spoken to recently three four different people जो कि services businesses में हैं, बड़े अच्छे profitable वह हैं लेकिन पैसा नहीं लेते. मैंने कहा जी क्यों नहीं लेते? You know पता नहीं risk है अब हमने उनका इतना सारा पैसा ले लिया. Markets तो सुबह शाम flip कर रही हैं, So in Pakistan हम what we do is we we don't like to collaborate as a people we're not very good with collaboration. चाहे वह collaboration हो हमारी इस context में ना हो रही हो कि यार you know what like मैं ही मैं हूं मेरा 100 होगा मैं किसी और को क्यों दूं या वह इस वजह से ना हो रही हो कि यार you know what like मैं किसी के पैसे ले लूं. शरीफ आदमी generally जो होते वह कहते हैं यार Right? Because you have to wear five different hats for five different people employees के लिए कोई और investor के लिए कोई और हर कोई नहीं manage कर सकता. Yeah. Right? A lot of people don't they don't even realize कहते हैं यार wow funding हो गई, wow तुम्हारी network इतनी हो गई. Actual काम तो पीछे यह है. बिल्कुल. So, इस context में now having gone through the up and the down and the stability at this point in time, do you think raising capital was a good idea?

Guest

Absolutely. देखिए, मज़ामिल हमारे यहां यहां लोग होते हैं who have generational wealth and then there is like a whole lot of talented people who don't have generational wealth. लेकिन वह talent दुनिया के सामने लाना और अपने I think country का नाम रोशन करना बहुत ज़रूरी है तो उसके लिए definitely VCs come in and I do not find कि it's a it's a very bad game altogether and अगर आपका mindset यह है कि you do not want any kind of आपको शरीक नहीं करना किसी और को business में तो वह आपका एक thought process है. Maybe it's working for you but for us who do not have generational wealth हमारे लिए तो हमें ज़रूरी है कि एक एक धक्का मिलना ज़रूरी है ताकि यह idea और लोगों तक जाए और मतलब जब एक idea है, वह scalable है, profitable भी है, growth भी उसमें है क्यों ना उसको VCs की और वह आपको पैसे कमाकर भी देगा आगे पांच दस सालों में वह ID आपको. So, उसमें invest करना बहुत ज़रूरी है. लेकिन मुझे यह समझ में नहीं आता कि जो यह thought process है कि हम किसी कोई शरीक ना हो या नहीं हो, वह I think because देखिए पूरी दुनिया में VCs यह तो नहीं कि हाल ही Pakistan में हो रहे हैं. All over the world Silicon Valley, you know, उनको भी crash हो गई at point of time. But it's not, they're not saying that startups को वह देना बंद हो जाएंगे. Obviously, their ups and downs, वह चीज़ें आपकी होती हैं but then you have to, you have to stay strong, you have to believe in yourself, you have to believe in the idea. Like for example, आज से कुछ अड़से पहले I was thinking to go into sustainability and you know, going green and all that. But then, you know, things started going so bad that, you know, you especially in Pakistan, आपको होता है कि ok, maybe I have to hold this idea for some time. I wanted to launch my skincare brand. It was almost locked. Everything was done. But then again, you were like, okay, maybe just hold on this dream for some time and let's just wait how things are. So, उसमें I think और जहां तक VCs की बात है, जब उन्होंने पैसा लगा दिया, they like the founder, they like the idea. I think most of the times they also know कि this is a global situation और और इसका काफ़ी hit आ रहा है Pakistan में. हर एक उस पर आ रहा है. So they kind of understand it. But then what helped in our case was we were very transparent. With our VCs, you know, we had back to back meetings. Told We them this is it, यहां हम आंख खा रहे हैं, यहां बच जाएंगे, इतना मिल गया तो निकल जाएंगे, नहीं मिला तो डूब जाएंगे. And they they pretty much bought the idea because, you know, they don't want कि वह business कोई भी नहीं चाहता कि उसका business खराब हो. And end of the day, it's always business comes first. It's your work that comes first. आपके साथ जो भी हो रहा है, ok, it's under, you know, it's understandable because उस business के साथ बहुत सारी और ज़िंदगियां जुड़ी हैं. You know, there are people who उनका bread और butter वह है. You know, you want to give them jobs, you want कि इनका घर चलता रहे. उसके लिए बहुत ज़रूरी है business को sustain करना. You get these negative ideas and thoughts कि नहीं करते. But then अगर आप always look at the bigger picture, अगर नहीं करते तो फिर वही traditional style का, you know, आप करते हैं जिसमें कोई

Muzamil

कोई you know environment नहीं है. आप उसको proper organization बनाने में कहीं ना कहीं तो you need that kind of push and I think And उसमें obviously वही होता ना जब अच्छे time होते तो सब कहते हैं कि यार यही इससे बेहतर कुछ है ही नहीं, जन्नत यही है. जब बुरे time होते हैं तो यह तो जन्मों में और बस सब फ़ंस गए उसमें. I feel like वह बुरा time आया, वह sentiment flip हुआ. अगर मैं इस पर थोड़ा सा switch करूं and I ask you about the model. Look, when you are doing a business again like I said when you are doing a business the idea is I'll build a business, I'll make money, I'll provide a product or a service. I'll make money, that money is mine. साल के आख़िर में भी अगर मैंने थोड़ा सा structure कर लिया मैंने साल के आख़िर में structure किया यार इतनी इतनी इतनी तरह खाई निकली. इतना मेरा profit आया वह profit आया मेरी जेब में या मैं उस profit business में invest कर दूंगा या वो profit आया मेरी जेब में मैंने plot ले लिया, गाड़ी ले ली whatever हर इंसान की अपनी requirement है. जब आप VC के business के अंदर घुसते हैं so मैं कहता हूँ कि यार VC आया उसने आ के five, ten, twenty, twenty five, 30% लगा लिया और एक पैसा लगा लिया. अब VC को इससे more often than not private equity को फ़र्क़ पड़ता है. अब VC को इससे फ़र्क़ नहीं पड़ता कि आपने profit कमाया या नहीं कमाया. VC को flip करना है अपना पैसा. Yeah, yeah, yeah. Right? So, my question is just trying to understand from your experience. Let's say three years from now, VC जो है आपका business जो है वह साल का दस करोड़ रुपया excess profit कहले उसको generate करता है. आपके case में वो दस करोड़ रुपया जो है वो किस तरह से होगा? Will that basically get divided upon the 100% percentage के ऊपर जिसकी जो percentage है या will that consistently be reinvested into the business so that the business can scale so that the VC can multiply their their invested money. VC का basically तो यह ना कि वह चालीस companyयों में invest कर रहे वह कह रहे हैं मुझे 10x return चाहिए क्योंकि उसमें से तीस fail हो रही हैं दस में से मैं 10x, 20x निकाल के मैं overall पैसा बना लूंगा. बिल्कुल. Model of investment ही वही है. So that just changes the way that your business is run also. It's not just taking money. काफ़ी दफा ऐसे होता है कि VC आता तो VC साथ अपने certain वह लेकर आता है. Whispers लेकर आता है कि यार अब यह करो, अब यह करो, अब करो. अच्छा तो Pakistan में तो पैसा कमा लिया है. उस पैसे से अभी plot ना लो ऐसा करते ना चार और market में सिर्फ़ South Africa भी चले जाते इंदिर भी चले जाते हैं. Yeah yeah yeah. So now you're you're forced to run a business that that's it's it's lots of pumping into the business to scale it so that that 20% shareholder can double their money. Yes. In your case, do you think you have that pressure to be able to and and in terms of the evolution of the business. Again, trying to understand कि आपके case में अगर वह दस करोड़ रुपए आता है और वह profit बनता है तो क्या वह वापस invest होगा? या आप उसमें से extract करके आप VC को उसके percentage दे सकते हैं. You have their authority to to make that decision कि उसको उसकी percentage भी अपने पास अपनी percentage रखी और मैंने decide करना है किस साल हमने scale करना है या हमने profit जेब में लेकर जाना है. I think for us पहले मैंने बोला है for us business comes first and you know you want to you know put the business

Guest

on certain level. So, उस benchmark के लिए ज़रूरी है कि आप जितना profit आपने निकाला है, आप पूछकर देखें मुज़मिल पैसे से पैसा बनता है और अगर आपके अंदर इतना है कि you want the business to scale, उसके लिए वह पैसा, profit का पैसा आप डालेंगे ताकि वह और बढ़ा होगा. Definitely फिर जब long term में maybe like ten years or five years from now जब वह इतना mature हो जाता है and you know somebody acquires it or you merge with someone so उसमें भी विसी का ही फ़ायदा दिनों it's going in the bigger tank now. नहीं so that's my understanding is कि now the the goal has changed from making it a profitable entity and making money to growing

Muzamil

so big and then potentially getting acquired or merging with someone and then taking that sort of उस. So basically वह फ़र्क ही हो गया ना? आप बजाज के लिए सारा पैसा साथ साथ पैसा बनाएं. जी.

Guest

मैं अब तीन साल के लिए हूं और मैं तीन साल के लिए निकल जाऊं because break even होते होते कभी कभी पांच साल लग जाते हैं. So और जब और जब यह पूरा यह जो चल रहा था, एक हवा चल रही थी, it was none of the startups were profitable. I have to be very honest. They were just playing on this growth और evaluation और scale के ऊपर चल रहे थे. Profitability was nowhere inside, nobody was talking about it. अब यह बातें आना शुरू हुई हैं profitability. उससे पहले नहीं हो रहा था because और VCs भी सोचे थे कि अगर five years from now or maybe ten years from now. So, I think this is how you should be directing. हमारा भी यही है we just want कि let's just put in the profit in the business और पैसे बनाएं like, you know, you you scale the business a little bit more obviously because you have contained your business अभी at certain point but long term you want to grow the business. You want to, you know, उसको आगे भी तो बढ़ाना ना, वहीं पर तो नहीं खड़े हैं ना. तो उसके लिए क्या ज़रूरी है that you make more investments and, you know, you put in money so that it goes. And then जब वह इतना mature हो जाएगा कि somebody is interested in it then, you know, you can let it go, hand it over, get your thing and maybe start something new. So, this is the mindset where लेकिन अभी फ़िलहाल for us it's like and even from VCs are very clear also for us also. They just want to, you know, they wanted to scale. They they just want it to be profitable and all that and we are working on that. Mean, much aligned on the In terms of

Muzamil

growth अभी तो खैर हालात बड़े खराब है बल्कि in fact before the growth question I have to ask you. There was an important ban in Pakistan that was a problem. आप जितना भी localize कर लें beauty को fashion not so much fashion is largely localized in Pakistan अगर करना चाहें beauty को आप जितना भी localize कर लें an average influencer gets up and starts her own skincare brand that's made in that's from Pakistan but essentially it's coming from China right? और some other market. Pakistan does not produce ground up. चले co natural वगैरह type जो है वह थोड़े से skin care या वह color भी लेंगे organic but largely beauty की जब बात करें वह सारा बाहर से आ रहा है. Perfumes भी Pakistan में लोग बनाते हैं. उसका material बाहर से आ रहा है. Assemble हो रहा है Pakistan में. बिल्कुल. So when the import ban happened, how how much did that impact your business? एक तो directly there's a percentage of products that you are directly moving from global markets to Pakistan. But separately, there are lot of local brands जो कि खुद Pakistan में हैं लेकिन उनका माल भी बाहर से आ रहा and in fact I was speaking to L'Oreal at one point during the import ban and and they told me कि you know जो उनकी products हैं import वाली they had to scramble around to localize that one way or the other because बाहर का तो कोई scene ही नहीं था. Shelves were empty.

Guest

So even big sort of MNCs were facing that problem. How did that impact you guys? Yes, there was a crunch. It would be very wrong to say कि it didn't impact us. Obviously, it was a huge impact on us. So, फिर उसके बाद फिर हम लोगों ने और local vendors के साथ obviously जिसके पास जो जो था and they wanted to sell that. So, आप थोड़ा सा और search in करते हो. You go, you know, a little bit, you know, जिन product साथ आप नहीं करना चाह रहे होते हो, so you have to change your Strategy a little bit. Exactly. So, उस वक़्त हमें यही लगा कि जो inventory है warehouse में let's just, you know, sell that और उसके बाद देखी जाएगी लेकिन yes, it it impacted us. हमारा काफ़ी सारा stock stuck हो गया था. We were not being able to, you know, send it और इस तरह से you know, even अगर आप कोई कपड़ा बनाने वाली हैं, आपको कपड़ा का धागा या आपकी जो चीज़ें बाहर से आती हैं या आप उसमें फंस जाते हैं. कोई ना कोई चीज़ फंसी हुई थी. किसकी even like my cousins who are in the surgical instruments उनके उनके काफ़ी सारी चीज़ें उनकी फंसी हुई थी. So, was it was impacting everyone and at that point of time you have to hold on to yourself and see what you can do with it और जो जो local हैं, vendors हैं, maybe fashion brands हैं, उनके साथ आप ज़्यादा काम करें till this thing gets over and अभी भी it's just it's not very much, you know, इतना भी flow ही नहीं हुआ. There are few gaps but we are trying to find our way. लेकिन अब हमारा यह भी है कि we want more and more portfolio पर. Want more local brands and locally made products from Pakistan. Want to be. वैसे भी global context ही change हो रहा है. You know, आजकल के हालात में how things are. So, उसमें people are getting more and more aware. They don't want to, you know, There is a lot of politics there as well. They they they want to connect with some brands. They don't want to connect with some brands. So, उसमें वह भी चीज़ें आए. Actually, we we are thinking कि it's better if you, you know, have products made in Pakistan. चाहे China से local हो रहे हो source. तो अब वह जो ज़्यादा बेहतर है कि आप करें. So imported, actually imported was very big for us in the beginning but then with time it was fifty fifty then it became like 25, 75 so it's like more or less like 20, it's more like अभी भी काफी हम लोग local brands के साथ ही कोशिश कर रहे हैं and there are so many new brands coming up every other day so we're trying to get them and

Muzamil

you know sell on our website. In terms of broader size, अभी recovery होना शुरू हुई है या अभी भी slump मांकर चल रही है? Yes, it got better.

Guest

This month was good. So, finally you you hit that sweet spot जो आपने यह plan किया होता है. So, अलामदू लल्ला things are getting better. एक time था obviously सबका you know नीचे जा रहा था and we were also we were there. So, but then again मुज़मिल it's very important to you know you look at the bigger picture again and again कि ok अभी थोड़ा है लेकिन let's revise our strategies, you know do something that you can do you know जैसे आप influencer marketing के पहले बहुत ज़्यादा पैसे लगाते हैं then one point आप नहीं लगा सकते and it's ok. So, आप अपने end से क्या कर सकते हैं? हमने अपने हमारा like we have a good, you know, handle, social media handle. So, उसमें we started doing things जो free of cost था. Office की लड़कियां they make reels and all, you know, it comes as their, you know, jobs. They do the, you know, content बनवा रहे होते हैं, लोगों से आप वह in house बनाना शुरू करते हैं. पहले आपने videographers भी hire किए होते हैं, आपने photographers भी hire and you know कोई इनका वह नहीं है लेकिन Social commerce है. That's 10 out of 10 social commerce. Absolutely. आप फिर एक जो सोच रहे होते ना अपना दिमाग के आप कहते हैं यार अब मैं कैसी इसको cost को reduce करूं? So इन चीज़ों पर फिर हम लोगों ने काफ़ी focus करना शुरू किया और obviously जब आप कहते वह इन brand के साथ तो मैं काम नहीं करूंगा then you like ok. फिर आप अपने B2B models के ऊपर काम करना शुरू करते हैं. There are lot of people out there B2B model में भी are quite doing good also. So so tell me about I mean

Muzamil

मेरा next question probably यही था कि what's the what's the five year outlook in terms of vision for bag gallery? We know that this is a beauty and fashion platform as of now but and I am sure के दिनियान में visions थे जो कि थोड़े से कुछर से पहले downsize हुए हैं but what's the north star here? Is it to be a bigger platform? The same thing but just scale should be bigger or are you looking to you know vertically integrate करना है या मैंने horizontally expand करना है you mentioned कि जी आपने white label at some point start किया तो you know data allows for you to एक चीज़ आपने कर लिया आप चार चीज़ें और भी कर सकते हो potentially. So if I were to ask you what was what's the what's the long term vision here in terms of growth?

Guest

So growth just to put it a very like small words like profitable growth. Growth that does not hamper you know a lot जो business को hurt नहीं करे. आप जो काम कर रहे हैं आप पहले आप margins को दबा देते हैं कि यार as long as growth is coming up now, no no. Margins रखना ज़रूरी है and only then you are going to be profitable. Second thing is जैसे हम लोग जैसे हमारा white private label था उसको we were like अब glasses भी डाल दो, belts भी डाल दो, जूते भी डाल दो, socks भी डाल दो. But now we're like no वह चीज़ डालो जो लोग ख़रीदना चाहते हैं जिसका consumer के साथ connection है. So you just cannot become ASOS or something so quickly. It takes a lot of time. So, बहुत जैसे mindful investments like अगर आप stock में investment कर रहे it has to be very mindful. जैसे overall जैसे business को कहीं hit ना पड़े and you know eventually you become profitable and then maybe maybe five years down the road or maybe very soon you know you converge in with someone who wants to, who likes your platform and you know, who is a bigger fish in the tank and then you collaborate with them because I love the concept of collaboration. I don't believe in competition, there is always collaboration but हमारे यहां

Muzamil

people just, they are very scared. जो opportunities में what do think? In Pakistan you are a, you are a brand Yeah, of in Pakistan you

Guest

join hands with them and you can. Marketplaces potentially? Marketplaces, you can merge the websites, you can, आप apps को merge करते हैं. बहुत सारे collaborations हुए हैं internationally. हमारे यहां भी भी competition

Muzamil

के ऊपर लोग ज़्यादा focus करते हैं because I think when two good things combined, great things happen. I think वही वाली बात है नश में. कुछ business fundamentals भी हैं. Generally, down market के अंदर mergers happen much more easily. But my my question is, if you were to look at के यार potentially what would be your interesting merger? तो in this case because you are a platform and there are marketplaces like दराज for example, right? अगर कोई acquire करता है, merger is one way to look at it, acquisition is another altogether. Do you think you would be, you would look at it seriously कि यार कौन है जो कर रहा है और वह इसके साथ exact exactly करेगा क्या? Are they interested in the infrastructure? Are they interested in the brand equity? और are they interested in the business itself? क्योंकि काफ़ी दफ़ा आता है बड़ा बड़ी fish आती है और वह आकर ना सारी skin उतार के सिर्फ़ हड़िया नहीं जाती है क्या यार मुझे तो बस वही उसमें interest था. So so do you think कि for example let's say एक market तेज़ आती है और वह आकर कहती है कि you know what like we're going towards the fashion route and we want to acquire you guys. Do you think you'd be open to having that conversation considering कि उनका model is entirely different? So Bagallery potentially will will come much lower क्योंकि वह तो एक एक बड़ा brand है उस बड़े brand के नीचे है, marketplace है, बहुत सारी चीज़ें हैं so you might just take one aspect of it but you know it it get dissolved in the bigger picture.

Guest

देखिए again whatever we do it will be first of all you know आपकी जो है ना चीज़ें in line होनी चाहिए. जो भी अगर whoever is running the show from the other end उनके साथ आपकी align होना चाहिए. What do they think? What do they think about the business? And हमारे business की obviously there are some, you know, आपकी अच्छी चीज़ें भी होती कुछ बुरी भी चीज़ें होती हैं. So, according to me अगर अच्छी आप हमारी अच्छी ले लें, अपनी अच्छी दे दें and then we can join hands and so यह सबसे ज़्यादा आपके visions align होना बहुत ज़रूरी है. And then you know आप as a as a founder I do not have the ego because if I think if it goes with someone और यह वहां जाकर और अच्छी तरीके से bloom करेगा then why not? You just go with the flow. Will be good for the people who are working in the company. You know, they might go in the bigger company. So, चीज़ें बहुत ज़रूरी हैं. Obviously, they will pick up your good things. For example, आपकी strategies क्या हैं? आप जो भी आपकी चीज़ें अच्छी हैं, may be brand. We we are a very big brand now. Like beauty and fashion में we are quite, you know, a household name. Right. Basically, I started from my couch to becoming a household name. So, I've seen all that journey. So, there are companies who might be interested कि हम इनकी यह चीज़ें उठाएं because उसमें obviously आपको कई चीज़ें let go करनी पड़ती हैं और कई चीज़ें but again it's a bigger interest of the business क्योंकि दोनों business combined होंगे, बड़े होंगे, you know, order ज़्यादा होंगे, consumer में penetration ज़्यादा होंगे. Tech के अलावा tech अच्छा होगा, आपकी warehousing facilities अच्छी होंगी. So, there are so many synergies. When they align I think great things happen. So, as you need to know कि आप

Muzamil

वह आपका क्यों acquire करना चाह रहे हैं? So, you know, need to have that kind of motive behind. Makes sense. Yeah. Makes sense. मैंने I'm gonna wrap this up. Yeah. This was incredibly insightful. Where are the two hour mark? I think so. I think थोड़ा पहले recording start कर ली थी so maybe where the one hour forty five minute mark. This is interesting जो आपने ख़ासकर आख़िरी बात बोली because उर्ती उर्रती मुझे ख़बर यह आई थी कि तुर्की की एक organization है जो दराज़ में interested है और वह fashion backed है और वह दराज़ को fashion पर scale करना चाहती है. तो it's interesting कि हम Pakistan में भी fashion और beauty की acquisitions and mergers की बात कर रहे हैं and maybe we'll might see a consolidation happen sometime in the future. I'm gonna ask you one last question. Ask all of my guests and I want your insight on that. You've lived in Middle East for the last twelve years? More than twelve years. More than twelve years. Three I think in Saudi and then the remaining in Dubai. You've actively gone back and forth to Pakistan. You have your entire business in Pakistan. How do you see Pakistan of twenty fifty, twenty seven years from now? Knowing all of what you know now, seeing all of what you've seen and इसमें मैं caveat add करूंगा कि don't give me ifs कि अगर यह हो गया तो ऐसा होगा and don't tell me there is a huge huge youth population जो है उसको extrapolate अगर आप करें कि जो इस वक़्त है अगर कुछ change ना किया जाए तो आपको सत्ताईस साल बाद का Pakistan कैसा दिख रहा है? Pakistan

Guest

will bounce back. Pakistan has always bounce back. There is because there is so much talent in Pakistan. I mean, people, I mean, look at the ideas. जो भी startups आए हैं, जब अच्छे times आए हैं, हमने बड़े अच्छे startups देखें, बड़े दस ideas देखें, उनको scale होते हुए देखें. तो इसमें Pakistan will always bounce back and I think we will be more tech integrated like our you know, भरोसी मुल्क. They are very very high, they are very very good in tech. We are still little behind but we are not going to be that behind. I I would like, इंशालाह, I will see days when people will be, you know, ordering fuel online like we do over here. So, we are not away from that time because एक तो यह है कि world is becoming more like a global village. So, ideas बहुत आगे पीछे होते हैं. I am sure there are lot of एक नहीं, दस बारह पाकिस्तानी based startups को internationally जो companies हैं वह उठाएंगी और उनके साथ mergers करेंगी and then, know, we will go out all global. So, I have really good hopes from our country. Think but we just need to have positive mindset. I think वह बहुत ज़रूरी है because beach में हम लोग सब बहुत negative हो जाते हैं. हालात को लेकर हमें लगता है कि शायद Pakistan का कुछ नहीं बनेगा. I think यह कहना ग़लत है. Pakistan का बहुत कुछ बना है. We just need to have that kind of mindset और इंशालाह things will go in the right direction. Makes a lot of sense. मिलना, thank you so much for coming in and sharing all that insight.

Muzamil

The comment section below. What do you think about startups? What do think about the VC model of funding? What do you think about the valuation game जो कि दो हज़ार बाइस में हमने Pakistan ने बहुत ज़्यादा देखी? Do you think startups चल सकती हैं Pakistan में? Do you think startups का future है Pakistan में? Do you what what are your thoughts on this sort of sentimental reversal? पहले एक reversal twenty twenty two में आया था जिसमें twenty twenty two में लोग कह रहे थे कि अब तो unicorn आया ही आया. फिर twenty twenty three में लोग कह रहे थे कि startups चल ही नहीं सकती. फिर हम finally अब एक और reversal की तरफ़ जा रहे हैं जिसमें you know Edufy announcement हुई, Cravemart की announcement हुई and so we're finally beginning to get some or in fact पांच और startups का मैंने अभी recently देखा कि छोटे ticket items पर उनकी भी investments हुई हैं. So we're finally seeing कि अच्छा अब वह the worst has passed and we're now moving towards stability not just within startups but overall जो हमारे macroeconomic indicators हैं. What are your thoughts? Let me know in the comment section below. But anyways, this was सैयद मुज़मिला संजयी. You're watching Thought Behind Things. Thank you so much for watching and I'll see you in the next one.